Chloé Boutique Manager

New York City • USA

Thursday, July 3, 2025

Chloé, a distinguished brand within the Richemont Group, is renowned for its commitment to fostering a diverse and inclusive workplace. Richemont, a leader in the luxury goods sector, prides itself on nurturing creativity and excellence through a rich tapestry of backgrounds and experiences. Employees are encouraged to contribute to a vibrant community where diversity is celebrated and innovation is paramount.

1. Lead the team in establishing and nurturing long-term client relationships.
2. Set and monitor CRM targets for the boutique and individual stylists, implementing strategies to achieve them.
3. Coordinate contact campaigns and oversee the use of CRM tools.
4. Supervise the client database, with a particular focus on VIP clients.
5. Propose and execute activities to exceed client expectations.
6. Lead by example on the sales floor to enhance business performance and customer service.
7. Ensure team engagement with the Maison's omnichannel services.
8. Develop and implement action plans to improve business in alignment with Maison strategy.
9. Set and monitor retail targets for the boutique and stylists.
10. Participate in commercial activities and propose new business improvement ideas.
11. Stay informed about the local trading environment and competitors' activities.
12. Organize team briefings to maintain high motivation levels.
13. Conduct individual performance assessments and lead development plans.
14. Shadow sales activities to coach the team and identify training needs.
15. Lead recruitment and induction processes, ensuring coordination with HR.
16. Foster a positive team spirit and embody Chloé's values of entrepreneurship, togetherness, and creativity.
17. Maintain an impeccable boutique environment and liaise with operations for improvements.
18. Ensure compliance with Richemont policies and standards.
19. Manage payroll, expenses, and stock management.

1. Minimum of 5 years in retail management with a focus on concession business management.
2. At least 10 years of experience in luxury retail.
3. Operationally adept with the ability to translate strategies into operational plans.
4. Strong entrepreneurial spirit and leadership skills.
5. Excellent communication and networking abilities.
6. Ability to lead, coach, and develop a diverse team.
7. Proficiency in analyzing sales reports and identifying business trends.

1. Leadership and team management
2. Client relationship management
3. Strategic planning and execution
4. Sales and performance analysis
5. Excellent communication and interpersonal skills
6. Problem-solving and operational management
7. Strong sense of luxury client service and etiquette

A minimum of 10 years in luxury retail, with at least 5 years in a management role focusing on concession business management.

Expected salary range: $110K-$120K, determined based on relevant skills and experience.

Richemont provides a comprehensive benefits program, including medical, dental, and vision plans, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in community service with volunteer days off.

Richemont fosters a culture of inclusion, creativity, and excellence. The company values diversity and encourages employees to contribute to a dynamic and supportive community. Work-life balance and employee well-being are prioritized, with comprehensive benefits and opportunities for personal and professional growth.