Chloé Boutique Manager

Berlin Germany

Tuesday, January 28, 2025

Chloé, a distinguished Maison under the Richemont umbrella, has been a beacon of femininity and elegance since its inception in 1952 by Gaby Aghion. Renowned for its luxury ready-to-wear collections and accessories, Chloé is committed to advancing women's empowerment and sustainability, as evidenced by its B Corp certification. As part of Richemont, Chloé offers a dynamic and supportive environment that encourages personal and professional growth.

1. Serve as an ambassador of the Maison, welcoming guests into the Chloé family.
2. Lead and develop the team to foster long-term client relationships.
3. Monitor and achieve CRM targets for the boutique and individual stylists.
4. Ensure effective use of CRM tools and oversee client database management.
5. Coordinate client engagement initiatives, including contact and gifting campaigns.
6. Supervise sales activities on the floor to enhance business performance and customer service.
7. Engage the team with omnichannel services and provide performance feedback.
8. Analyze sales data and collaborate on strategic action plans.
9. Motivate the team to achieve boutique and individual sales targets.
10. Organize team briefings and maintain high levels of motivation and product knowledge.
11. Support recruitment and induction processes.
12. Ensure the boutique environment and team grooming meet Maison standards.
13. Liaise with management to suggest operational improvements.
14. Oversee stock management and compliance with Richemont policies.

1. Demonstrated leadership and team management experience.
2. Proven track record in luxury retail sales.
3. Strong understanding of CRM systems and sales analysis.
4. Excellent communication and interpersonal skills.
5. Ability to motivate and inspire a team.

1. Leadership and team management
2. Client relationship management
3. Sales and performance analysis
4. Communication and interpersonal skills
5. Problem-solving and operational excellence

Significant experience in luxury retail management, with a focus on client relations and team leadership.

Bachelor's degree in Business, Fashion, or a related field preferred.

As part of the Richemont family, employees benefit from internal development opportunities, mobility, and a supportive community that fosters both personal and professional growth.

Chloé's culture is deeply rooted in the values of entrepreneurship, togetherness, excellence, creativity, and positive impact. The Maison is dedicated to empowering women and fostering a fairer future, while maintaining a collaborative and innovative work environment.