Chloé Assistant Boutique Director

Dallas • USA

Thursday, May 15, 2025

Chloé, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. The brand is renowned for its commitment to diversity and inclusion, fostering an environment where creativity and excellence thrive. Chloé is dedicated to building a workforce that mirrors the diversity of its clientele and communities.

1. Lead the team in cultivating and nurturing long-term client relationships.
2. Monitor and achieve CRM targets for the boutique and individual stylists.
3. Ensure effective utilization of CRM tools and oversee the completion of CRM tasks.
4. Supervise the client database and maintain consistent follow-up on client books.
5. Coordinate client engagement initiatives such as contact and gifting campaigns.
6. Supervise sales activities on the floor to enhance business performance and customer service.
7. Engage the team with omnichannel services and provide performance feedback.
8. Assist in analyzing sales figures and co-create action plans aligned with the Maison's strategy.
9. Motivate the team to achieve boutique and individual sales targets.
10. Participate in commercial activities and propose innovative business improvement ideas.
11. Stay informed about the local trading environment and competitors' activities.
12. Organize team briefings to maintain high motivation levels.
13. Ensure team members possess excellent product knowledge and implement necessary training.
14. Coach the team on the sales floor and identify further training needs.
15. Support recruitment and induction processes.
16. Foster a positive team spirit and embody Chloé's values of entrepreneurship and excellence.
17. Maintain an impeccable boutique environment and team grooming standards.
18. Suggest operational improvements and ensure compliance with store guidelines.
19. Oversee stock management and adherence to Richemont policies.

1. Proven leadership experience in luxury retail.
2. Strong understanding of CRM systems and sales analysis.
3. Excellent communication and interpersonal skills.
4. Ability to motivate and lead a team effectively.

1. Leadership and team management.
2. Customer relationship management.
3. Sales performance analysis.
4. Operational excellence.

A minimum of 3-5 years of experience in a luxury retail environment, with a focus on team leadership and client relationship management.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Salary will be negotiated based on relevant skills and experience.

Chloé offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Chloé fosters an inclusive and diverse workplace culture that values creativity, excellence, and positive impact. The brand encourages a spirit of entrepreneurship and togetherness, ensuring that every team member feels empowered to contribute to the Maison's success.