Cheval Blanc Standard Ambassador

Paris • France

Tuesday, July 29, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury hospitality by offering a unique, personalized, and contemporary experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, encouraging personal growth, and fostering a culture of excellence.

1. Provide a high-quality telephone and email reception in accordance with hotel standards and procedures.
2. Receive, process, and/or transfer all telephone calls and emails addressed to the standard's dedicated address.
3. Manage reservation requests for restaurants and the spa, offering tailored responses and redirecting as necessary according to hotel procedures.
4. Record all reservation requests for restaurants and the spa in dedicated software, adhering to hotel standards and procedures.
5. Inform guests of reservation and cancellation policies.
6. Optimize the occupancy of sales points and the spa based on period and capacity.
7. Provide information to guests and ensure the redirection of calls and emails to relevant departments when necessary.
8. Maintain excellent relationships with guests, ensuring confidentiality and discretion.
9. Anticipate guest needs and respond to inquiries to ensure optimal satisfaction.
10. Collect necessary customer data for identifying regular clients or creating comprehensive profiles in reservation software.
11. Foster and develop client loyalty; promote hotel services and the broader Cheval Blanc Collection.
12. Handle guest complaints and grievances with care, following hotel procedures.
13. Ensure the effective dissemination of all client-related information and instructions to the entire team.
14. Report any 'abnormal' situations concerning client or colleague safety or accident risks to management.

1. Bachelor's degree or equivalent in hospitality or related field.
2. Knowledge of the luxury hospitality sector.
3. Good general culture and tourist knowledge, particularly of Paris and its region.

1. Fluency in both written and spoken English and French; proficiency in a third language such as Arabic, Russian, Chinese, or Portuguese is advantageous.
2. Excellent verbal and written communication skills.
3. Strong interpersonal skills with a courteous and tactful approach to customer service.
4. Attention to detail, precision, and organizational skills.
5. Analytical and synthesis capabilities.
6. Ability to manage time and priorities effectively in a hotel setting.
7. Empathy, proactive problem-solving, and initiative-taking abilities.
8. Teamwork skills.
9. Flexibility, adaptability, and a willingness to learn and progress in hospitality roles.
10. Discretion and practical mindset.

Previous experience in reservations or reception is preferred.

Bachelor's degree or equivalent in hospitality or related field.

The position offers a stimulating work environment, a 13th-month salary after one year of service, 50% reimbursement of health insurance, access to LVMH private sales after six months, numerous internal training opportunities, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% reimbursement of transportation costs, and meals provided by Cheval Blanc Paris' staff restaurant.

Cheval Blanc Paris is dedicated to unveiling the 'human diamond' within each team member, providing the keys to personal and professional fulfillment through the Cheval Blanc experience. The company values ambition, surprise, pleasure, and sharing, fostering a culture where talents are recognized and developed.