Cheval Blanc Senior Butler

Paris • France

Saturday, March 22, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the pinnacle of luxury hospitality with a modern and personalized touch. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. The brand is renowned for its commitment to excellence, offering a unique environment where employees are encouraged to exceed expectations and cultivate their talents.

1. Personalize and enhance the guest experience in rooms, ensuring the distinctive Cheval Blanc signature is evident.
2. Manage floral arrangements and wardrobe installations, including luggage packing.
3. Handle guest shoe care and valet services, coordinating with the laundry service for guest clothing and sewing requests.
4. Refresh and monitor VIP F&B amenities throughout the guest's stay.
5. Ensure room quality and functionality through regular checks and coordination with other services.
6. Advise and organize guest stays in collaboration with hotel services, promoting hotel offerings such as apartments, restaurants, bars, spa, and excursions.
7. Anticipate guest needs, providing sincere and targeted assistance and advice.
8. Facilitate guest requests, including ordering welcome products and room service.
9. Assist with in-room dining service for VIP guests or when requests exceed two persons.
10. Collect guest preferences for the CARDEX system.
11. Lead operational supervision of Butler service teams, conducting briefings and ensuring team knowledge.
12. Support the Butler Service Manager in tasks and schedule adherence.
13. Participate in recruitment and development interviews, welcoming and training new Butlers.
14. Organize and manage daily Butler team activities, ensuring effective internal communication.
15. Maintain high standards of service quality, guest confidentiality, and discretion.
16. Ensure guest safety and comfort, adhering to security and hygiene protocols.
17. Address guest complaints, proposing and implementing solutions in line with Cheval Blanc Paris procedures.
18. Report any unusual situations regarding guest or colleague safety to management.

1. Hotel experience required
2. Proficiency in Microsoft Office and Opera
3. Fluency in English and French
4. Proficiency in a third language is appreciated

1. Excellent interpersonal skills
2. Strong sense of hospitality and customer service
3. Empathy and anticipation skills
4. Attention to detail, precision, and organization
5. Availability, flexibility, and adaptability
6. Team spirit

A minimum of 3 years of experience in the hospitality industry is required.

The position offers a stimulating work environment, a 13th month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker assistance, secure bicycle and scooter parking, company Uber account for late-night commutes, 80% transportation reimbursement, provided and laundered uniforms, and meals at the staff restaurant. Opportunities for internal mobility within Cheval Blanc and LVMH are available after two years.

Cheval Blanc Paris is dedicated to unveiling the potential of its employees, providing them with the keys to personal and professional growth. The brand fosters a culture of excellence, innovation, and collaboration, where every team member is valued as an ambassador of the brand's luxury ethos.