Cheval Blanc Room Service Supervisor

Saint Barthélemy • France

Friday, March 21, 2025

Cheval Blanc St-Barth, part of the esteemed LVMH group, is renowned for offering a unique and personalized luxury hospitality experience. Situated on the breathtaking Baie des Flamands, this prestigious establishment is the first Palace outside Metropolitan France and is one of the jewels in the Cheval Blanc collection. With 61 exquisite rooms, suites, and villas, the property provides spectacular views and unparalleled service. Cheval Blanc, under the LVMH Hotel Management, is dedicated to redefining luxury hospitality with warmth and modernity across its global locations.

1. Set up, organize, and oversee the designated section of the room service department.
2. Possess comprehensive knowledge of the Carte Blanche menu, including equipment, beverages, and dish preparation.
3. Serve as the order taker in the absence of the designated staff member.
4. Advise guests to ensure complete satisfaction and contribute to the revenue optimization of the outlet.
5. Participate in or manage order taking, transmission, and service of food and beverages according to hotel and restaurant procedures.
6. Ensure the alignment of prepared dishes with orders while maintaining restaurant quality standards.
7. Clear and reset trays efficiently.
8. Present bills and process payments in accordance with hotel and outlet procedures.
9. Promote various services and products available within the hotel and Cheval Blanc properties.
10. Perform cleaning tasks according to hotel procedures.
11. Supervise assigned personnel effectively.
12. Ensure optimal minibar stocking according to hotel procedures.
13. Participate in inventory management.
14. Assist in linen management, including setup, renewal, and supply.
15. Contribute to the management of the wine cellar.
16. Facilitate effective communication within the service team.
17. Adhere to hygiene and safety regulations.
18. Report any unusual situations concerning safety or potential accidents to management.

1. Proven experience in a similar role within luxury hospitality.
2. Strong knowledge of room service operations and procedures.

1. Exceptional customer service and communication skills.
2. Ability to manage and supervise a team effectively.
3. Strong organizational and multitasking abilities.
4. Attention to detail and commitment to quality standards.

Minimum of 3 years in a similar role within luxury hospitality.

The position includes accommodation with minimal rent contribution, meals during work hours, two consecutive rest days per week, and a 41-hour workweek without split shifts. Employees receive a uniform maintained daily, access to hotel outlets at preferential rates after three months, full coverage of health insurance, and an annual profit-sharing bonus.

Cheval Blanc fosters a culture of excellence, creativity, and teamwork. The environment is one of mutual support, where employees are encouraged to exceed expectations and develop their talents. The Caribbean setting of Cheval Blanc St-Barth offers a unique professional and personal experience, emphasizing a commitment to exceptional hospitality and guest satisfaction.