Cheval Blanc Reservations Intern

Gustavia • France

Wednesday, March 26, 2025

Cheval Blanc, a prestigious name in luxury hospitality, is part of the esteemed LVMH Moët Hennessy Louis Vuitton group. Cheval Blanc St-Barth, located on the stunning Baie des Flamands, is the third Maison to join the Cheval Blanc collection. Known for its exquisite service and breathtaking views, it offers a unique blend of Caribbean charm and French elegance. The brand is committed to providing a personalized and modern luxury experience, driven by a team of dedicated Artisans who embody the spirit of excellence and creativity.

1. Manage and record all guest reservation requests.
2. Conduct sales via phone, fax, mail, internet, or GDS.
3. Ensure the reliability and quality of reservations, contributing to guest loyalty.
4. Provide tailored responses to guest needs, utilizing hotel services and practicing upselling.
5. Maintain high-quality telephone etiquette and adhere to hotel standards.
6. Establish excellent client relationships and ensure satisfaction through anticipation and personalization.
7. Handle administrative aspects of reservations, including billing and deposits.
8. Manage the hotel's switchboard in collaboration with reception services and handle emails received on the hotel's generic address.
9. Ensure effective information dissemination within the team and with other hotel departments.
10. Coordinate additional service requests related to room reservations, such as transfers, flowers, and restaurant bookings, and confirm these arrangements with guests.

1. Strong commitment to excellence and guest satisfaction.
2. Ability to work collaboratively within a team.
3. Attention to detail and precision in handling reservations.

1. Excellent communication and interpersonal skills.
2. Proficiency in reservation systems and hotel management software.
3. Ability to multitask and manage time effectively.

No prior experience required, suitable for beginners.

The internship includes accommodation and meals, access to hotel amenities at preferential rates after three months, and daily maintained work attire.

Cheval Blanc fosters a culture of excellence, creativity, and sincere hospitality. The team is united by a shared commitment to providing unparalleled service and creating memorable experiences for guests. The environment is supportive, encouraging personal and professional growth, and emphasizes teamwork and mutual respect.