Cheval Blanc Reservation Agent

Saint-Tropez • France

Sunday, January 12, 2025

Cheval Blanc, a distinguished brand under the LVMH Group, epitomizes a modern and personalized approach to luxury hospitality. With a commitment to excellence, creativity, and a couture-like attention to detail, Cheval Blanc offers guests a unique Art of Emotion through its dedicated Artisans. The brand operates prestigious locations in Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon the Seychelles, providing unparalleled service and experiences.

1. Provide exceptional telephone hospitality and inform guests about the services and activities available at the Maison and in the Gulf of Saint-Tropez.
2. Possess comprehensive knowledge of room categories and locations to optimize reservation processes for both hotel and restaurant.
3. Identify and cater to the specific needs of each guest to ensure a tailored and bespoke service.
4. Maintain excellent relationships with guests, ensuring confidentiality and discretion, while connecting them with the appropriate services.
5. Stay informed about the latest national, global, and internal news relevant to the Maison and the hotel collection.
6. Handle daily guest requests in collaboration with various operational departments.
7. Subtly gather guest feedback to enhance service offerings.

1. Minimum of 3 years of relevant experience in a similar role.

1. Exceptional communication and interpersonal skills.
2. Strong organizational abilities.
3. Proficiency in managing reservations and guest relations.
4. Ability to work collaboratively with various departments.
5. Discretion and confidentiality in handling guest information.

A minimum of 3 years in a similar role within the luxury hospitality sector is required.

The position offers a housing allowance of €250 gross, meals during work hours, a referral bonus of €400 gross (subject to conditions), attire designed by Vanessa Brizon, advantageous health insurance, and the opportunity to work with passionate teams.

Cheval Blanc fosters a culture of excellence, creativity, and sincere benevolence, with a focus on revealing and enhancing the unique qualities of each team member. The Maison promotes a supportive and collaborative environment, encouraging both professional and personal growth.