Cheval Blanc Reservation Agent

Saint-Tropez • France

Monday, May 12, 2025

LVMH Hotel Management, a distinguished entity within the LVMH Group, is dedicated to redefining luxury hospitality through its Cheval Blanc brand. Since its inception in 2009, the group has been committed to offering exceptional service worldwide. Cheval Blanc embodies a unique, personalized, and modern vision of luxury hospitality, sharing an entrepreneurial spirit and a meticulous attention to detail. With properties in prestigious locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon the Seychelles, Cheval Blanc is at the forefront of haute couture hospitality.

1. Provide exceptional telephone reception and information on the services and activities of the Maison and the Gulf of Saint-Tropez.
2. Possess comprehensive knowledge of room categories and locations to optimize reservations for both hotel and restaurant.
3. Identify and cater to the specific needs of each guest to ensure a bespoke service.
4. Maintain excellent relationships with guests, ensuring confidentiality and discretion while addressing their needs.
5. Stay informed about the latest national, global, and internal news relevant to the Maison and the hotel collection.
6. Handle daily guest requests in collaboration with various operational departments.
7. Subtly gather feedback from guests to enhance service offerings.

1. Minimum of 3 years of experience in a similar role within luxury hospitality.

1. Exceptional communication and interpersonal skills.
2. Strong organizational abilities.
3. Proficiency in managing reservations and guest relations.
4. Discretion and confidentiality in handling guest information.
5. Ability to work collaboratively with diverse teams.

Minimum 3 years of experience in luxury hospitality, particularly in guest relations or reservations.

Includes a housing allowance of €250 gross, meals during work hours, a referral bonus of €400 gross (conditions apply), advantageous health insurance, and a professional uniform. The role offers the potential for career advancement into a permanent position.

Cheval Blanc fosters a culture of excellence, creativity, and sincere hospitality. The team is united by a shared commitment to high standards and an entrepreneurial spirit, offering a supportive environment where personal and professional growth is encouraged. The Maison values the unique contributions of each team member, aiming to reveal and enhance their individual talents.