Cheval Blanc Reservation Agent

Saint Barthélemy • France

Wednesday, July 9, 2025

Cheval Blanc St-Barth Isle de France, part of the prestigious Cheval Blanc collection under the LVMH Moët Hennessy Louis Vuitton group, offers an unparalleled luxury hospitality experience. Situated on the stunning Baie des Flamands, this establishment is renowned for its exquisite accommodations and personalized service. The Cheval Blanc brand is synonymous with a modern and bespoke approach to luxury, driven by an entrepreneurial spirit and meticulous attention to detail.

1. Handle reservations via phone, fax, and email professionally, adhering to LQA standards and internal reservation department procedures.
2. Sell Cheval Blanc St-Barth Isle de France offerings at optimal prices based on availability.
3. Maximize room and villa occupancy.
4. Update reservations using the Opera reservation software.
5. Understand and explain various rates and room categories offered.
6. Optimize reservations and activities following superior directives.
7. Maintain and develop excellent client relationships.
8. Complete guest arrival documentation accurately and promptly as per procedures.
9. Engage in cross-selling and up-selling as directed by superiors.
10. Communicate effectively with other departments.
11. Participate in service meetings to enhance technical knowledge.
12. Possess comprehensive knowledge of the Maison, its outlets, the region, and other LVMH properties.
13. Ensure effective intra and inter-departmental communication and coordination regarding guest reservations.
14. Address guest complaints, ensuring proper follow-up and corrective actions with the help of department heads.
15. Conduct site inspections with tour operators and travel agents when necessary.
16. Actively participate in service-related events and training sessions.
17. Attend necessary training and meetings.
18. Ensure compliance with hygiene, safety, and work conditions established within the hotel.
19. Maintain high grooming standards as per 'CB living' norms.
20. Alert superiors or management to any issues affecting service quality and excellence.

1. Excellent interpersonal skills
2. Effective communication
3. Proficiency in sales techniques
4. Proactive problem-solving
5. Stress management
6. Priority management
7. Proficiency in computer tools (Word, Excel, Internet) and hotel software (Opera)
8. Conflict and complaint management
9. Up-selling techniques
10. Strong oral communication skills
11. Bilingual in English (written and spoken) with excellent general linguistic proficiency

Entry-level experience is acceptable.

The position offers opportunities for professional and personal development within a prestigious luxury hospitality brand.

Cheval Blanc St-Barth Isle de France fosters a culture of excellence, creativity, and sincere kindness. The brand is committed to revealing and nurturing human potential, providing an environment where talents can thrive both professionally and personally. The ethos of the brand is encapsulated in the belief that sincerity and kindness are the ultimate forms of elegance.