Cheval Blanc Reservation Agent Intern

Cheval Blanc is the luxury hospitality house within the LVMH portfolio, known for intimate, design-led properties that deliver couture service and immersive guest experiences. Cheval Blanc St-Barth is a distinctive Caribbean palace offering refined restaurants, a Guerlain spa and individually curated rooms, suites and villas set in tropical gardens.

1. Respond to and manage all reservation requests, proposing tailored solutions that meet guest needs while contributing to revenue development.
2. Sell room inventory and ancillary services; process reservations, confirmations and amendments accurately in the property management system.
3. Ensure the reliability and quality of each booking through meticulous data entry and proactive follow-up.
4. Provide exemplary telephone and written reception, representing the Maison with discretion, professionalism and a guest-first mindset.
5. Maintain comprehensive knowledge of the property, rate structures and room categories to advise guests and support upselling.
6. Support site inspections and coordinate with tour operators (TO) and travel agents (TA) as required; collaborate closely with the Reservations Manager and reservation agents.

1. Vocational diploma (CAP), Bac or BTS in Hospitality/Catering or a Professional Certificate (MC) in Reception.
2. First experience in luxury hospitality is recommended but not mandatory.
3. Fluent French and English, both spoken and written; proficiency in a third language is an advantage.
4. Proven proficiency with Opera PMS and Microsoft Office applications.
5. High level of discretion, attention to detail, analytical aptitude and strong customer-service orientation.

1. Opera
2. Microsoft Office
3. Reservation management and sales (upselling)
4. Guest-facing communication and telephone etiquette
5. Knowledge of rate structures and room categories
6. Attention to detail and discretion

Entry-level. No prior professional experience required; however, a first internship or work placement in luxury hotels is advantageous.

CAP/BAC/BTS in Hospitality or Catering, or a Professional Certificate (MC) in Reception.

The Maison fosters a culture of refined hospitality where meticulous standards, discretion and personalized service are paramount. Teams operate in a collaborative, design-conscious environment that values adaptability, attention to detail and genuine care for guests.