Cheval Blanc Front Office Manager

Saint-Tropez France

Wednesday, January 22, 2025

Cheval Blanc, a distinguished entity under the LVMH Moët Hennessy Louis Vuitton umbrella, epitomizes a unique, personalized, and modern vision of luxury hospitality. Since its inception, Cheval Blanc has been committed to delivering an unparalleled Art of Emotion, meticulously crafted by its artisans to touch the hearts of its guests. With properties in prestigious locations such as Courchevel, the Maldives, St-Barth, St-Tropez, Paris, and soon the Seychelles, Cheval Blanc continues to expand its legacy of excellence and haute couture hospitality.

1. Deliver exceptional guest reception and provide comprehensive information on the hotel's services.
2. Support department heads in executing and monitoring assigned tasks.
3. Participate in team supervision and training initiatives.
4. Promote hotel services including restaurants, spa, beach, and experiences.
5. Communicate leisure activity information to guests.
6. Continuously seek guest feedback to enhance service offerings.
7. Update guest preferences in Cardex for personalized service.
8. Address guest complaints and ensure resolution through Knowcross platform.
9. Develop and support the reception team, ensuring adherence to Maison and LQA standards.
10. Oversee daily reception team organization.
11. Propose new processes and services to elevate service quality.
12. Engage in administrative tasks following Standard Operating Procedures.

1. Minimum 5 years of relevant experience in luxury hospitality management.

1. Exceptional communication and interpersonal skills.
2. Strong leadership and team management capabilities.
3. Proficiency in guest service and hospitality operations.
4. Ability to handle guest feedback and complaints effectively.
5. Innovative thinking for service improvement.

Minimum 5 years of relevant experience in luxury hospitality management.

Benefits include a housing allowance of €450 gross, access to bicycles or scooters, meals during work hours, a referral bonus of €400 gross (conditions apply), transportation expenses covered (conditions apply), a uniform designed by Vanessa Brizon with laundry services, advantageous health insurance, passionate teams, and opportunities for internal mobility.

Cheval Blanc fosters a culture of excellence, creativity, and sincere hospitality. The team is united by a shared pursuit of high standards, inspired by audacious creativity, and driven by a genuine sense of care and purpose. The Maison promises a rich professional and personal experience, aiming to reveal the 'human diamond' within each team member, enhancing their uniqueness and benevolence.