Cheval Blanc Floor Supervisor

Porto Cervo • Italy

Monday, January 13, 2025

Cheval Blanc, part of the esteemed LVMH group, is renowned for its unparalleled luxury and exceptional service in the hospitality industry. With a commitment to creating unique and memorable experiences, Cheval Blanc offers its guests a refined and elegant atmosphere, where attention to detail and personalized service are paramount.

1. Supervise and coordinate daily housekeeping activities, ensuring all guest rooms and villas meet luxury standards.
2. Conduct inspections of guest rooms and villas for cleanliness, orderliness, and functionality.
3. Monitor cleaning supplies and equipment, ensuring adequate stock levels and maintenance.
4. Report equipment issues or inventory shortages to the Housekeeping Manager.
5. Ensure guest rooms and villas are stocked with appropriate amenities and gifts.
6. Coordinate with Guest Relations to personalize amenities based on guest profiles.
7. Address and resolve guest complaints related to housekeeping services promptly.
8. Ensure special requests and preferences are met to enhance guest experience.
9. Support Executive Housekeeping in scheduling shifts and managing staffing levels.
10. Supervise room attendants and housekeeping staff, providing feedback and addressing issues.
11. Foster a positive working environment, promoting teamwork and high morale.
12. Perform regular quality checks to ensure adherence to hotel standards.
13. Implement corrective actions to maintain or improve quality.

1. Previous experience in a similar role for at least 2 years
2. Experience in luxury or 5-star hotels with high standards
3. Knowledge of LQA and quality standards
4. Deep knowledge of housekeeping processes and activities

1. Strong attention to detail
2. Excellent communication skills
3. Leadership and team management abilities
4. Problem-solving skills
5. Ability to work under pressure and in a fast-paced environment
6. Fluent in Italian and English

Minimum of 3 years in a similar capacity within a luxury or 5-star hotel setting.

Competitive benefits package including opportunities for career advancement within the LVMH group.

Cheval Blanc fosters a culture of excellence and innovation, where employees are encouraged to deliver exceptional service and create memorable experiences for guests. The work environment is collaborative, with a strong emphasis on teamwork and professional growth.