Cheval Blanc Concierge Clefs d'Or

Paris • France

Friday, April 11, 2025

Cheval Blanc, a prestigious brand under the LVMH group, is renowned for its unique, personalized, and contemporary luxury hospitality experiences. Since its inception in 2006, Cheval Blanc has expanded its presence to iconic locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and soon the Seychelles. The brand is committed to nurturing talent and providing an environment where employees can excel and surprise themselves with their capabilities.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest stays upon request.
3. Guide guests to Cheval Blanc Paris-approved locations.
4. Promote and sell hotel services including accommodations, dining, spa, and excursions.
5. Anticipate guest needs and provide targeted, sincere assistance in collaboration with relevant departments.
6. Ensure the quality of services related to guest requests.
7. Maintain excellent relations with guests, ensuring confidentiality and discretion.
8. Handle emails and maintain regular correspondence with clients before and after their stay.
9. Stay informed of local events and maintain a network with peers and local service providers.
10. Develop and enrich a database of information.
11. Contribute to creating unique and surprising guest experiences under the supervision of senior concierges.
12. Record and monitor guest-related operations using the hotel’s software systems.
13. Manage billing and payments, and reconcile cash funds.
14. Complete administrative and accounting tasks related to concierge services in collaboration with the accounting department.
15. Coordinate and oversee the delivery of newspapers, messages, and packages to guest rooms.
16. Ensure the hotel entrance and surroundings are accessible, clean, and safe, following Cheval Blanc Paris safety and hygiene procedures.
17. Collaborate with bell staff to organize errands and services for guests.
18. Answer phone calls courteously and efficiently, following Cheval Blanc Paris procedures.
19. Manage telephone communications and relay information to relevant parties.
20. Facilitate internal communication within the concierge service and with other hotel departments.
21. Ensure guest safety and comfort.
22. Handle complaints and propose solutions in line with Cheval Blanc Paris procedures.
23. Supervise and oversee the work of Assistant Concierges, Interns, and Apprentices, ensuring compliance with Cheval Blanc Paris procedures.

1. Higher education degree in Hospitality Management
2. Knowledge of the luxury hospitality sector

1. Excellent verbal and written communication skills
2. Strong interpersonal skills and representational ability
3. Customer service orientation
4. Attention to detail and organizational skills
5. Analytical and problem-solving abilities
6. Time management and prioritization skills
7. Proactive and initiative-taking
8. Team spirit

A minimum of 3 years in reception, concierge, reservations, or guest services in the Parisian luxury sector, including restaurants and spas.

Higher education degree in Hospitality Management

Cheval Blanc Paris offers a stimulating work environment, a 13th-month salary after one year, 50% reimbursement of health insurance, access to LVMH private sales after six months, extensive internal training, social assistance, secure bike and scooter parking, company Uber account for late-night commutes, 80% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the potential of its employees, referred to as Talents, by providing them with the keys to personal and professional fulfillment. The brand values ambition, creativity, and the desire to exceed expectations, fostering a culture of excellence and innovation. Employees are encouraged to explore their talents and contribute to the creation of extraordinary experiences for guests.