Cheval Blanc Assistant Concierge

Paris • France

Wednesday, May 28, 2025

Cheval Blanc, under the prestigious LVMH group, epitomizes a unique and modern luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its exquisite presence to Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. As an employer, Cheval Blanc is committed to nurturing talent, encouraging personal growth, and fostering a culture of excellence and innovation.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest itineraries upon request.
3. Guide guests with Cheval Blanc Paris-approved recommendations.
4. Present and promote hotel services including accommodations, dining, spa, and excursions.
5. Anticipate guest needs and provide sincere, targeted assistance in collaboration with relevant departments.
6. Ensure guest requests are fulfilled to the highest standards.
7. Maintain excellent relations with guests, ensuring confidentiality and discretion.
8. Manage email correspondence with clients before and after their stay.
9. Stay informed of local events and maintain a network with peers and local service providers.
10. Contribute to creating unique guest experiences under the guidance of senior concierges.
11. Record and monitor guest-related operations using hotel software.
12. Handle billing and cash transactions.
13. Manage and reconcile cash float.
14. Coordinate delivery of newspapers, messages, and packages to guest rooms.
15. Ensure hotel entrance and surroundings are accessible, clean, and safe.
16. Collaborate with bell staff for guest errands and arrivals.
17. Answer phone calls courteously according to Cheval Blanc Paris standards.
18. Facilitate internal communication within the concierge team and with other hotel departments.
19. Ensure guest safety and comfort.
20. Report any unusual situations concerning guest or colleague safety to management.

1. Higher education in Hospitality Management
2. Knowledge of the luxury hospitality sector

1. Excellent verbal and written communication
2. Strong interpersonal skills and representational potential
3. Customer service orientation
4. Attention to detail and organizational skills
5. Analytical and synthesis capabilities
6. Time management and prioritization
7. Proactive and initiative-driven
8. Team spirit

A minimum of 3 years in reception, concierge, reservations, or guest services in the Parisian hospitality sector.

Higher education in Hospitality Management

The position offers a stimulating work environment, a 13th-month bonus after one year, 50% reimbursement of health insurance, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for late-night commutes, 90% reimbursement of transportation costs, provided and laundered uniforms, meals at the staff restaurant, and opportunities for internal mobility within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the potential within each individual, fostering an environment where talents can thrive and excel. The company values innovation, excellence, and a commitment to providing unparalleled luxury experiences.