Cheval Blanc Assistant Concierge

Paris • France

Friday, April 11, 2025

Cheval Blanc, a distinguished member of the LVMH group, epitomizes the desire to offer a unique, personalized, and thoroughly modern luxury hospitality experience. Since its inception in 2006, Cheval Blanc has expanded its prestigious presence to locations such as Courchevel, the Maldives at Randheli, St-Barth, St-Tropez, Paris, and the Seychelles. The brand is committed to nurturing talent and providing an environment where employees can thrive and excel.

1. Welcome and assist guests throughout their stay, ensuring adherence to Cheval Blanc Paris procedures.
2. Advise and organize guest activities upon request.
3. Guide guests to approved locations by Cheval Blanc Paris.
4. Present and sell hotel services, including accommodations, dining, spa, and excursions.
5. Anticipate guest needs, providing sincere and targeted assistance in collaboration with relevant departments.
6. Ensure guest requests are fulfilled to the highest standards.
7. Maintain excellent guest relations with confidentiality and discretion.
8. Manage email correspondence with guests before and after their stay.
9. Stay informed of local news and maintain a network with peers and local service providers.
10. Contribute to creating unique guest experiences under the guidance of the Concierge team.
11. Record and monitor guest-related operations using hotel systems.
12. Handle billing and payments.
13. Manage and reconcile cash float.
14. Coordinate delivery of newspapers, messages, and packages to guest rooms.
15. Ensure hotel entrance and surroundings are accessible, clean, and safe, following Cheval Blanc Paris safety and hygiene procedures.
16. Maintain good relations with porters and grooms for guest errands and welcome.
17. Answer phone calls courteously, following Cheval Blanc Paris procedures.
18. Facilitate internal communication within the service and with other hotel departments.
19. Ensure guest safety and comfort.
20. Report any unusual situations regarding guest or colleague safety to management.

1. Higher education in Hospitality Management
2. Knowledge of the luxury hospitality sector

1. Excellent verbal and written communication
2. Strong interpersonal skills and representational potential
3. Customer service orientation
4. Attention to detail and organizational skills
5. Analytical and synthesis capabilities
6. Time management and prioritization skills
7. Proactive and initiative-taking
8. Team spirit

A minimum of 2 years in reception, concierge, reservations, or guest services within the Parisian hospitality sector, including restaurants and spas.

Higher education in Hospitality Management

Cheval Blanc Paris offers a stimulating work environment, a 13th-month salary after one year, 50% health insurance reimbursement, access to LVMH private sales after six months, extensive internal training, social worker support, secure bicycle and scooter parking, company Uber account for night shifts, 80% transportation reimbursement, provided and laundered uniforms, meals at the staff restaurant, and internal mobility opportunities within Cheval Blanc and LVMH after two years.

Cheval Blanc Paris is dedicated to unveiling the potential of its employees, fostering an environment where talents can flourish. The brand values ambition, creativity, and the desire to exceed expectations, offering a nurturing and inclusive workplace where every team member is recognized and celebrated.