Chanel Watches & High Jewelry Advisor

Chanel is a privately held, globally recognised luxury maison renowned for haute couture, ready-to-wear, accessories and fine jewellery. As a heritage French house with a strong retail footprint in Greater China, Chanel expects uncompromising standards of craftsmanship, presentation and client service across its boutiques.

1. Deliver personalised client service and cultivate long-term relationships with high-net-worth customers through proactive clienteling and VIP outreach.
2. Present, demonstrate and position watches and high jewellery pieces with expert product knowledge, highlighting provenance, craftsmanship and technical details.
3. Achieve individual and boutique sales targets while contributing to overall store performance and commercial initiatives.
4. Manage appointments, follow-ups and CRM records to ensure accurate client profiles and opportunity pipelines.
5. Coordinate stock control, merchandising and display standards for watch and high-jewellery assortments, ensuring compliance with brand visual directives.
6. Support boutique events, private viewings and trunk shows; liaise with after-sales and repair teams to ensure exceptional post-sale care.
7. Adhere to security, loss-prevention and inventory reconciliation procedures specific to high-value merchandise.

1. Minimum 2–3 years of frontline experience in luxury watch or high-jewellery sales, preferably within an international maison or authorised retailer.
2. Proven track record of meeting or exceeding sales targets and managing high-value transactions.
3. Fluent Mandarin; professional working proficiency in English is highly desirable.
4. Outstanding interpersonal skills, discretion and a client-focused demeanour when interacting with VIP clientele.
5. Eligibility to work in China and flexibility to work retail hours including weekends, evenings and holidays.

1. Horology and high-jewellery product knowledge
2. Clienteling and VIP relationship management
3. CRM usage (Salesforce or proprietary retail CRM)
4. Point-of-sale (POS) operations and cash handling for high-value sales
5. Visual merchandising and boutique presentation standards
6. Strong communication and negotiation skills

Typically requires 2–4 years of direct luxury retail experience specialising in watches or high jewellery, with demonstrable success serving affluent clients and closing high-value sales.

High school diploma or equivalent; vocational qualification or specialised training in luxury retail, jewellery, or horology preferred.

Chanel cultivates an exacting culture of artisanry, discretion and refined client service. Employees are expected to uphold the maison’s standards of presentation and professionalism while collaborating in an intensely customer-focused, results-driven retail environment.