Chanel Watches & Fine Jewelry Advisor

Chanel is an independent, heritage-driven French maison renowned for its haute couture, ready-to-wear, accessories, fragrances and high jewellery. As an employer, the brand combines exacting standards of craftsmanship and service with a discreet, client-focused retail ethos, offering employees intensive product training and opportunities to work with discerning international clientele.

1. Deliver a consistently elevated client experience for watches and fine jewellery clientele, tailoring service to high-net-worth and VIP customers.
2. Develop and maintain long-term client relationships through proactive clienteling, appointment management and personalised follow-up.
3. Demonstrate authoritative product knowledge in horology and gemology to advise on technical specifications, provenance and care.
4. Achieve and exceed individual and boutique sales targets while contributing to store performance metrics and KPIs.
5. Execute merchandising and presentation standards for watches and jewellery, ensuring displays reflect brand aesthetics and security protocols.
6. Manage stock integrity and inventory processes, including receipts, transfers and exception reporting with strict adherence to loss-prevention procedures.
7. Coordinate with boutique management, regional teams and after-sales service to ensure seamless client journeys for repairs, warranties and bespoke requests.
8. Represent the brand at private client events, trunk shows and appointments, cultivating new business and referrals.

1. Proven experience in high-end watches or fine jewellery sales, preferably within a luxury maison or boutique environment.
2. Deep familiarity with horological terminology and gemological concepts; formal training or certifications are advantageous.
3. Demonstrable track record of meeting or exceeding sales targets and managing relationships with affluent clients.
4. Exceptional interpersonal and communication skills, with a polished, professional presence appropriate for private client interactions.
5. Strong numeracy and accuracy in handling high-value transactions and reconciliations.
6. Legal authorization to work in the United States.

1. Clienteling and relationship management
2. Horology knowledge
3. Gemology fundamentals
4. Luxury sales techniques
5. Visual merchandising for high-value product
6. Inventory control and stock reconciliation
7. Point-of-sale (POS) operation
8. Private appointment and event selling

Typically requires a minimum of 3 years of direct sales experience in luxury watches or fine jewellery, with a proven record of cultivating and retaining high-value clients.

High school diploma or equivalent required; vocational training or certifications in gemology, horology or luxury retail preferred.

Chanel cultivates a culture of meticulous craftsmanship, discretion and refined client service. The workplace emphasizes continuous product education, attention to heritage, and a collaborative approach between boutique teams and regional operations.