Chanel Watches and Fine Jewellery Advisor

Chanel is a privately held, family-owned global maison renowned for haute couture, ready-to-wear, leather goods, fine jewellery, watches and beauty. As a leading luxury house, Chanel combines rigorous craftsmanship with refined brand storytelling and operates an international retail network that emphasises exceptional client service and artisanal expertise.

1. Deliver exemplary personalised service to private and walk-in clients, building long-term relationships through proactive clienteling and follow-up.
2. Present and demonstrate watches and fine jewellery with authoritative product knowledge, including materials, gemology and horology specifics.
3. Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling across product categories.
4. Manage client appointments, maintain accurate CRM records and coordinate bespoke requests, reservations and bespoke orders.
5. Oversee stock handling and merchandising for the watches and jewellery floor: replenishment, display standards and compliance with loss-prevention procedures.
6. Coordinate with after-sales, repair and atelier teams to ensure seamless service for warranty, polishing and movement servicing.
7. Represent the brand at client events, trunk shows and VIP appointments, supporting boutique marketing initiatives and private sales.
8. Prepare concise sales reports and contribute market feedback to inform assortment, pricing and promotional activity.

1. Proven sales experience in luxury watches and/or high jewellery, with demonstrable results in client acquisition and retention.
2. Deep product knowledge or demonstrable willingness to develop horology and gemological expertise.
3. Impeccable presentation, polished communication skills and a client-centric demeanour suited to a high‑end luxury environment.
4. Strong organisational skills, accuracy with CRM and appointment management, and comfort handling high-value inventory.
5. Legal right to work in Hong Kong and flexibility to work retail hours, including evenings and weekends.

1. Client relationship management
2. Horology and watch product knowledge
3. Gemology and fine jewellery product knowledge
4. Luxury retail selling and upselling techniques
5. Visual merchandising for high-value product
6. After-sales coordination and warranty handling
7. CRM usage and appointment management

Typically 2–4 years of directly relevant experience in luxury watchmaking or high-jewellery retail, or equivalent client-facing roles within prestige maisons.

Secondary education required; tertiary qualification in retail, luxury brand management, gemology or a related discipline preferred.

Chanel fosters a culture of craftsmanship, discretion and elevated client service. Employees are expected to uphold exacting standards of presentation and product knowledge while collaborating across ateliers, boutiques and corporate teams to sustain the maison’s reputation for excellence.