Chanel Solutions Manager – Talent & Learning

London • UK

Thursday, September 11, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a dynamic work environment that fosters creativity and professional growth. The brand is dedicated to enhancing employee experiences through meaningful technology and streamlined processes.

1. Own the intake process for new ideas, enhancement requests, and change initiatives with a focus on career and growth experiences.
2. Partner with HR and business stakeholders to assess needs, define value, and evaluate feasibility.
3. Shape and maintain a clear and evolving roadmap aligned to strategic priorities and delivery capacity.
4. Lead prioritisation discussions, surfacing trade-offs and facilitating decision-making across competing requests.
5. Provide transparency to stakeholders through clear reporting on status, progress, and risks.
6. Champion user experience principles in solution design and delivery.
7. Design talent and learning journeys with an end-to-end mindset.
8. Facilitate change management to support key stakeholders with the transition to new ways of working.
9. Support the enablement of stakeholders through the development of clear documentation, guidance, training assets, and support materials.
10. Drive adoption of key features and capabilities, focusing on ongoing optimisation and business value.
11. Lead the end-to-end delivery of change initiatives, either independently or by coordinating a project team.
12. Develop and manage delivery plans, timelines, and milestones.
13. Conduct feasibility and impact assessments; manage risk and dependencies across teams.
14. Oversee testing, change readiness, and launch activities with a focus on quality and user confidence.
15. Collaborate with HR stakeholders and People Analytics teams to shape and refine Talent & Learning KPIs and core reports.
16. Leverage analytics to assess experience and system effectiveness, driving data-informed decision-making.
17. Manage ad hoc reporting requests and support upskilling to help stakeholders derive actionable insights from data.

1. 4+ years of experience managing delivery of technology enhancements related to HR, talent, or learning.
2. Understanding of Workday, Cornerstone/EdCast, and IMC environment desirable.

1. User-centric mindset with a passion for shaping human-centered digital experiences.
2. Strong planning, prioritisation, and project management skills.
3. High attention to detail balanced with strategic perspective and storytelling ability.
4. Familiarity with agile or iterative delivery approaches.
5. Strong written and verbal communication skills.
6. Fluent written and spoken English; other languages a plus.

4+ years of experience managing delivery of technology enhancements related to HR, talent, or learning.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Chanel fosters a collaborative and inclusive culture, encouraging innovation and creativity across all levels of the organization. The company values diversity and is committed to creating an environment where employees can thrive and contribute to the brand's legacy of excellence.