Chanel Senior Technical QA Manager

London • UK

Tuesday, July 8, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers its employees the opportunity to work within a dynamic and transformative environment. The company is committed to fostering an inclusive culture that values diversity and personal growth, ensuring that each team member contributes to the collective success of the brand.

1. Lead the quality assurance lifecycle for the Microsoft Dynamics 365 solution, ensuring alignment with industry best practices.
2. Collaborate with development partners and technical leads to ensure code performance, maintainability, and security compliance.
3. Develop and execute a comprehensive QA strategy across products and platforms, in collaboration with D365 Product and Architecture teams.
4. Identify and implement optimizations related to code performance, particularly in customizations.
5. Ensure partner contracts and Statements of Work include relevant QA scope within the HERO framework.
6. Coordinate with regional tech teams to align QA frameworks with localization requirements.
7. Assist in post go-live root cause analysis to proactively identify QA framework improvements.
8. Engage with Microsoft to enhance the HERO QA framework and integrate emerging technologies such as AI.
9. Define and monitor quality metrics to assess product performance and test effectiveness.
10. Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.
11. Act as the primary contact for all quality aspects of releases, implementing and evolving QA processes.

1. Deep understanding of the D365 technical stack with hands-on coding experience in a global organization.
2. Proficiency in programming languages related to D365, such as X++, and technical frameworks like D365 SDK and .NET.
3. Experience with tools such as GitHub and Azure DevOps.
4. Strong background in software quality assurance, particularly in automated testing using Tosca.
5. Familiarity with industry standards such as GDPR.
6. Knowledge of software development lifecycles and Agile methodologies.

1. Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
2. Strong analytical thinking for holistic QA reviews and software engineering approaches.
3. Proficient in presentation, communication, leadership, and client development skills.
4. Exceptional organizational and multi-tasking abilities, with a keen attention to quality.
5. Intellectual curiosity, particularly regarding emerging enterprise technologies.
6. Process-driven and pragmatic approach to business support.

Extensive experience in software quality assurance, with a focus on automated testing and a track record of delivering full project life cycles in an international context.

Bachelor's degree in Computer Science, Information Technology, or a related field.

Participation in a global transformation program across multiple regions and partners, along with opportunities for personal and professional growth within a diverse and inclusive culture.

Chanel is dedicated to creating an inclusive environment that nurtures personal growth and values the unique contributions of each team member. The company believes in the power of diversity to enhance team effectiveness and drive collective progress.