Chanel Senior National Account Manager

London • UK

Monday, February 23, 2026

Chanel is a prestigious and independent luxury brand renowned for its commitment to creativity, human potential, and positive global impact. As part of its operations, Chanel fosters an environment that celebrates individuality and supports personal and professional growth. The brand is a leader in the luxury fashion industry, offering exceptional products in fragrance, beauty, and more, with a strong emphasis on sustainability and innovation.

1. Collaborate with retail partners to ensure brand protection and drive business performance through omnichannel excellence.
2. Create strategic business plans for each retailer group, evaluating commercial viability and driving brand equity.
3. Manage and mentor a direct report, ensuring effective communication and coordination across business functions.
4. Build sales projections and retailer business plans to align with divisional ambitions for market growth.
5. Analyze retail performance to identify opportunities and mitigate performance drainers.
6. Plan and execute key launches and brand events, ensuring seamless omnichannel consumer journeys.
7. Develop data partnerships with retailers to drive informed business decisions and performance improvements.
8. Support the Head of National Accounts and Commercial Director with ad hoc projects.

1. Experience in fragrance and beauty within the luxury industry.
2. Proven track record of building omnichannel trade marketing plans.
3. Strong strategic thinking and digital knowledge to enhance luxury digital experiences.

1. Impeccable communication and negotiation skills.
2. Highly organized with excellent attention to detail.
3. Ability to analyze data and provide insights to stakeholders.
4. Strong teamwork and leadership capabilities.

Extensive experience in the luxury fragrance and beauty industry, with a focus on customer experience and omnichannel strategies.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, and Chanel product discounts. Benefits are eligibility dependent and subject to change.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The company values diversity and the unique perspectives of each individual, contributing to the effectiveness and complementarity of its teams. Sustainability is a core focus, with efforts directed towards restoring nature, investing in circularity, and promoting dignity and prosperity.