Chanel Senior Manager, Digital & CX Strategic Initiatives

New York • USA

Monday, October 13, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that encourages personal growth and collective progress. The brand is dedicated to fostering an inclusive culture that values diversity and the unique perspectives of its employees, contributing to its success and effectiveness.

1. Drive strategic projects, digital platforms, and proof-of-concept initiatives to support business transformation.
2. Develop frameworks and approaches for agile solutioning of key business challenges and opportunities.
3. Conduct market research to identify opportunities and partnerships within the industry and start-up ecosystem.
4. Collaborate with internal stakeholders to source high-quality partners and vendors.
5. Create project management templates to define scope, objectives, stakeholders, budgets, and timelines.
6. Measure ROI on projects to aid in business case creation and investment decisions.
7. Develop executive presentations and storytelling materials to secure buy-in from senior executives.
8. Facilitate brainstorming and alignment workshops with cross-functional stakeholders.
9. Partner with the Head of Digital Product & Strategy on executive communications and reporting.

1. Proven experience in partnering and sourcing external vendors and partners.
2. Deep curiosity and awareness of trends in technology, eCommerce, and client experience.
3. Entrepreneurial mindset with experience in executing POCs from inception to launch.
4. Exceptional communication skills, including verbal, written, facilitation, and presentation abilities.
5. Ability to influence without authority in a cross-functional, matrixed organization.
6. Minimum of 5 years working in strategy, product management, or corporate innovation.
7. Experience or passion for the luxury retail industry.

1. Strategic vision and execution balancing long-term goals with short-term action plans.
2. Excellent communication and storytelling skills.
3. Technical curiosity and understanding of the digital landscape.
4. Collaborative leadership in cross-functional teamwork.
5. Adaptability in navigating change in a dynamic environment.
6. Problem-solving skills for managing projects and providing solutions.

Minimum of 7 years' work experience with at least 5 years in strategy, product/project management, or corporate innovation. Experience leading innovation or proof of concept projects is essential.

Bachelor's degree or higher preferred but not required.

The anticipated base salary range is $87,500 - $140,000. Additional compensation may include bonuses, benefits, and perks.

Comprehensive wellbeing resources, family and caregiving benefits, generous paid time off policies, 401K, robust healthcare offerings, life insurance, and more.

Chanel is deeply committed to creating an environment where employees can perform at their best, feel fulfilled, and confident in their work. The company promotes diversity and inclusion, encouraging respect, empathy, and dignity for all. Chanel supports employee passions and talents through community engagement and sustainability initiatives, fostering a culture of growth and innovation.