Chanel

Senior Manager, Business Process Order-to-Cash

Chanel is a leading luxury fashion brand known for its timeless elegance and innovative designs. The company is committed to creating an environment where employees can perform at their best, feel fulfilled, and confident in their work. Chanel is currently undergoing a transformation initiative to implement Microsoft Dynamics 365 across all regions, aiming to harmonize multiple regional ERPs into a standardized global core ERP model.

1. Leverage advanced knowledge of Microsoft Dynamics 365 to design and optimize Order-to-Cash workflows.
2. Serve as the primary technical resource for the O2C team, supporting troubleshooting efforts and ensuring data accuracy.
3. Collaborate with the Global Tech team and external partners to manage D365 system updates and integrations.
4. Drive continuous improvement initiatives within the O2C function using D365’s reporting and analytics capabilities.
5. Implement change management strategies for successful adoption of new processes and systems.
6. Facilitate workshops and training sessions to promote best practices in O2C processes.
7. Act as a liaison between Finance, Sales, Supply Chain, and Tech to support end-to-end O2C processes.
8. Define, implement, and standardize O2C processes globally.
9. Monitor and assess global O2C performance, ensuring alignment with KPIs.
10. Act as the guardian of the Fix, Flex, Free framework within the O2C process.
11. Develop and track global O2C KPIs and metrics to monitor performance.

1. Bachelor’s degree in Finance, Business Administration, Supply Chain Management, or a related field.
2. MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated.

1. Expertise in Microsoft Dynamics 365 Finance and Operations.
2. Strong analytical skills with the ability to leverage D365 data analytics.
3. Familiarity with ERP systems and best practices for managing the O2C cycle.
4. Excellent communication and interpersonal skills.
5. Strong leadership and team management skills.
6. Strategic thinker with a proactive, results-oriented approach.

Minimum of 5 years in Order-to-Cash, Finance Operations, or Global Solution deployment roles, preferably with an ERP.

Full-time employment.

Chanel fosters a culture of innovation, accountability, and continuous improvement. The company values cross-functional collaboration and supports a global mindset. The role is based in London, a vibrant city known for its diverse culture and dynamic business environment.