Chanel Senior Group Director, East Coast & Central

Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance, and beauty. As a global luxury house, Chanel combines artisanal craftsmanship with a rigorous approach to brand stewardship and client experience across owned boutiques and select wholesale partners.

1. Lead and execute Chanel’s commercial and operational strategy for the East Coast & Central United States, ensuring alignment with global objectives.
2. Own regional P&L performance, set targets, monitor KPIs and translate financial goals into actionable retail plans.
3. Manage and develop a multi-site leadership team (boutique managers and regional staff), driving talent acquisition, succession planning and performance management.
4. Elevate client experience and clienteling practices across all points of sale; oversee CRM activation, VIP engagement and event strategy.
5. Ensure consistent brand representation through rigorous visual merchandising, standards compliance and store-level execution.
6. Collaborate cross-functionally with merchandising, marketing, logistics and wholesale teams to optimize inventory flow, assortments and promotional activity.
7. Implement robust forecasting, reporting and analytics to identify growth opportunities and mitigate risk.
8. Represent the brand at key retailer and partner meetings; cultivate strategic relationships with wholesale and retail partners where applicable.
9. Travel frequently to stores across the region to provide on-site leadership, conduct business reviews and lead store-level initiatives.

1. Proven senior leadership experience within luxury fashion or premium lifestyle retail, with responsibility for a multi-unit region.
2. Demonstrable track record of P&L ownership and delivering top-line and margin improvements.
3. Strong commercial acumen, analytical rigour and ability to translate data into strategy.
4. Exceptional people leadership and talent development skills, with experience coaching managers and building high-performance teams.
5. Outstanding communication and stakeholder management skills, capable of influencing at all levels.
6. Willingness to travel frequently and work non-standard hours as required by regional retail rhythms.

1. Multi-unit retail leadership
2. P&L management
3. Retail KPI analysis and forecasting
4. Clienteling and CRM strategy
5. Visual merchandising oversight
6. Talent development and performance management
7. Cross-functional collaboration (merchandising, marketing, operations)
8. Change management and retail transformation

Minimum of 10+ years of progressive experience in luxury or premium retail, with several years in a regional or group leadership role and direct P&L accountability for multiple stores or channels.

Bachelor’s degree in business, marketing, or a related field; advanced degree (MBA or equivalent) preferred.

Chanel fosters a culture of meticulous craftsmanship, creative excellence and uncompromising brand standards. The workplace values discretion, refined client service and collaborative leadership, with a focus on developing talent that can uphold the maison’s heritage while driving modern commercial performance.