Chanel Senior E-Commerce Manager

London • UK

Thursday, February 26, 2026

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom and human potential. As part of its global operations, Chanel is dedicated to making a positive impact worldwide. The brand, under the visionary guidance of its founder Gabrielle Chanel, strives to highlight individuality and supports its employees in their professional journey. Chanel is a leader in the luxury fashion industry, offering exceptional fragrance, makeup, and skincare products.

1. Lead the E-Commerce team within the UK Region, overseeing the full operations on Chanel.com.
2. Develop and execute digital strategies in collaboration with IT, Marketing, Digital Design, Operations, Logistics, Customer Care, and other digital expertise areas.
3. Manage site operations, campaign launches, online trading, and E-Services while contributing to the E-Commerce strategy.
4. Lead regional personalization and user experience testing to improve user journeys and conversion rate metrics.
5. Develop digital marketing performance channels to drive customer acquisition and retention.
6. Oversee the roadmap for site development and systems innovation, ensuring successful project delivery.
7. Effectively manage the P&L budget in partnership with Finance and the Regional Head of E-Business.

1. Over 6 years of experience leading E-Commerce teams within digital business environments.
2. Proven ability to collaborate effectively with business and IT stakeholders.
3. Advanced analytical skills with experience in E-Commerce trading, performance, and optimization.

1. Strong people management skills to guide and develop an E-Commerce team.
2. Exceptional communication and relationship-building skills.
3. Highly proactive mindset with the ability to drive strategy and execution.
4. Comprehensive knowledge of E-Commerce platforms, systems, and IT operational processes.

Over 6 years of experience leading E-Commerce teams within digital business environments.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing support, lifestyle discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the uniqueness of each individual, which enhances team diversity and effectiveness. Chanel is committed to sustainability and encourages collective action from all employees to achieve its sustainability ambitions.