Chanel Senior Director of Client Development

New York • USA

Monday, April 14, 2025

Chanel, a prestigious name in luxury fashion, is renowned for its commitment to excellence and innovation. As part of a larger conglomerate, Chanel offers a unique work environment that encourages personal growth and collective progress. The company values diversity and inclusivity, believing that the uniqueness of each individual enhances team effectiveness and creativity.

1. Lead and manage Chanel's Top Client program, strategizing and enhancing client engagement.
2. Collaborate with the Head of VIC & Client Development and team specialists to align strategies with organizational goals.
3. Analyze KPI measurements to identify risks and opportunities, developing strategic proposals.
4. Foster and deepen relationships with Top Clients across the US market, ensuring alignment with brand values.
5. Oversee the client journey in partnership with boutique leaders, focusing on client experiences and engagement opportunities.
6. Manage team budget, identifying risks and opportunities systematically and efficiently.
7. Partner with global teams to align on strategic initiatives and program enhancements.
8. Host and execute Top Client experiences, adapting strategies to socio-cultural nuances across markets.
9. Collaborate with retail and boutique leaders to engage VIC clients domestically and internationally.
10. Represent the team in creating luxurious client events and experiences in partnership with the US events team.
11. Develop synergies with home office partners to connect divisional goals.
12. Lead and develop team talent, ensuring efficient delegation and structure.

1. Minimum 10 years of relevant experience in luxury fashion, CRM, or hospitality.
2. Bachelor’s degree required.

1. Exceptional analytical skills and comfort with data-driven decision making.
2. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
3. Strong problem-solving skills with a client-centric approach.
4. Fluency in French or Mandarin is a plus.
5. Ability to build compelling and engaging presentations based on data insights.

A minimum of 10 years in a relevant field, with experience in luxury fashion, CRM, or hospitality preferred.

Bachelor’s degree required.

The anticipated base salary range is $175,000 to $200,000, with potential for bonuses and other variable pay.

Comprehensive benefits package including health care, 401K, paid time off, and family support programs.

Chanel fosters a culture of inclusivity, diversity, and continuous learning. The company encourages employees to engage with their communities and supports personal and professional growth through various development programs. Chanel is committed to sustainability and cultural engagement, aligning its business practices with global climate goals and supporting arts and culture initiatives.