Chanel Senior Client Experience and Loyalty Professional

Seoul • South Korea

Tuesday, February 10, 2026

Chanel, a paragon of luxury and elegance, is renowned for its timeless fashion and innovative designs. As part of the global luxury conglomerate, Chanel offers a dynamic and sophisticated work environment that champions creativity and excellence. The brand is committed to fostering a client-centric culture, ensuring that each customer interaction reflects the essence of Chanel's heritage and values.

1. Translate client and loyalty strategies into actionable execution to enhance retail excellence and uphold brand standards.
2. Manage the all-year membership program, including planning, execution, performance tracking, and continuous optimization.
3. Ensure disciplined management of membership budgets, gifts, and inventory with precise forecasting and operational excellence.
4. Collaborate with Retail teams to design and implement clienteling strategies that strengthen client relationships and improve retention.
5. Oversee the Client Satisfaction Survey (CSS) management, including analysis, reporting, and follow-up actions to enhance client experience.
6. Deliver comprehensive client, CRM, and loyalty reporting to support business reviews and inform future initiatives.
7. Design and operationalize omni-channel client experience journeys across various platforms, ensuring consistency and scalability.
8. Utilize test-and-learn approaches and automation to optimize CRM communications and client journeys.
9. Contribute to the evolution of the client loyalty ecosystem through data-driven insights and collaboration with Retail, Digital, and Global/Regional teams.

1. Minimum 3+ years of experience in Marketing, CRM, or Membership, preferably within the luxury industry or a Digital/CRM agency.
2. Experience with salesforce.com technology, particularly in the Marketing Cloud module or other campaign management platforms.
3. Advanced knowledge of CRM, CX, marketing, CRM software, statistics, and Salesforce.
4. Strong background in data analysis and customer program management.

1. Strong presentation skills in English and Korean with persuasive abilities.
2. Excellent communication and negotiation skills with vendors and internal counterparts.
3. Detailed documentation skills, especially with MS Office tools.
4. Strong numerical and detail-oriented skills.
5. Creative thinking and problem-solving abilities.
6. Excellent organizational, planning, and project management skills.

3 to 10 years of experience in a customer-related business environment, with a strong background in executing customer-focused initiatives and data-driven decision-making.

Bachelor's degree required.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Chanel's workplace culture is defined by its commitment to innovation, creativity, and excellence. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives and talents to the table. Collaboration and professional growth are at the heart of Chanel's ethos, making it a desirable place for those passionate about luxury fashion and client experience.