Chanel Sales Assistant

Chanel is an iconic independent French luxury house known for its haute couture, ready-to-wear, accessories, fragrances and beauty. As an employer, Chanel combines artisanal craftsmanship with global retail and clienteling operations, maintaining exacting standards of product quality, presentation and service across its boutiques worldwide.

1. Deliver exemplary, personalised service to boutique clientele, building long-term relationships and maintaining an accurate client book.
2. Achieve individual and store sales targets through proactive clienteling, up‑selling and cross‑selling of product categories.
3. Maintain immaculate presentation of the sales floor and product displays in accordance with brand visual merchandising standards.
4. Operate point-of-sale systems, process transactions, returns and exchanges, and ensure accurate cash handling and record keeping.
5. Support stock management activities including receiving, replenishment, inventory counts and loss-prevention procedures.
6. Coordinate client appointments, private viewings and boutique events; liaise with the store team to ensure seamless execution.
7. Adhere to brand policies, local regulations and internal procedures relating to compliance, confidentiality and product authenticity.

1. Previous retail sales experience, preferably in luxury fashion, cosmetics or high-end jewellery (1+ year preferred).
2. Proven track record of meeting or exceeding sales targets and delivering personalised client service.
3. Strong presentation skills and attention to detail with an appreciation for luxury visual merchandising standards.
4. Professional demeanour, excellent interpersonal skills and the ability to build rapport with high‑value clients.
5. Flexible availability including weekends and public holidays; reliable punctuality and commitment to scheduled shifts.

1. Clienteling and relationship management
2. Visual merchandising and product presentation
3. Point-of-sale operations and cash handling
4. Inventory control and stock administration
5. Appointment coordination and event support

Minimum of one year of customer-facing retail experience; prior experience in luxury or premium-brand environments is strongly preferred, with demonstrable sales results and client development skills.

High school diploma or equivalent required; vocational or tertiary studies in retail, fashion, hospitality or business desirable.

Chanel cultivates a culture of craftsmanship, discretion and excellence, emphasising thorough product knowledge and bespoke client service. The workplace blends rigorous standards and heritage-driven creativity with the dynamism of an international retail operation.