Chanel Sales & Training Supervisor

Mexico City • Mexico

Thursday, September 11, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless fashion, exquisite fragrances, and high-end beauty products. As part of its commitment to excellence, Chanel offers unparalleled career opportunities within its beauty division, including roles associated with prestigious brands such as Drunk Elephant and Dr Dennis Gross. Chanel is part of a larger conglomerate that emphasizes innovation and quality across all its luxury brands.

1. Design, implement, and monitor the annual training plan for Brand Ambassadors and Sephora Cast Members to enhance product knowledge and sales of Drunk Elephant and Dr Dennis Gross.
2. Strengthen in-store expertise by effectively communicating brand stories, DNA, ingredients, and philosophies through various training formats, including in-store, online, and Sephora Cluster Trainings.
3. Conduct continuous coaching and evaluation of Brand Ambassadors through on-site observations, assessment dynamics, and individual follow-ups.
4. Collaborate with Marketing and Commercial teams to ensure accurate communication of brand launches, objectives, and ambitions.
5. Coordinate with In-Store and Trade Marketing teams for the execution of in-store animations, displays, and support during brand activations and events.
6. Develop and execute strategic sales plans with the Brand Manager to meet and exceed sales targets.
7. Communicate and track key performance indicators (KPIs) and sales goals with Brand Ambassadors, aligning overall and store-specific objectives.
8. Lead by example on the sales floor, demonstrating advanced sales techniques and exceptional customer service.
9. Inspire and motivate the team to prioritize building lasting customer relationships.

1. Over 5 years of experience in training and team development within the beauty, cosmetics, luxury, and/or retail sectors, preferably with Sephora experience.
2. Proven sales experience in the beauty, luxury, or retail industry.
3. Experience in coaching and talent development at points of sale.

1. Passion for the beauty industry with strong knowledge of ingredients, benefits, and skincare objectives.
2. Organizational and planning skills to ensure training and sales objectives are met with close follow-up.
3. Creativity and pedagogical focus to design innovative and dynamic coaching sessions.
4. Ability to assess performance and provide effective feedback with structured improvement plans.
5. Self-motivated, independent professional with a strong work ethic.
6. Proficiency in English is desirable.

Over 5 years in training and team development in beauty, cosmetics, luxury, and/or retail sectors.

The role offers opportunities for professional growth within a prestigious luxury brand, exposure to high-end beauty products, and the chance to work in a dynamic and innovative environment.

Chanel fosters a culture of elegance, innovation, and excellence. The workplace is characterized by a commitment to quality and a passion for luxury, where employees are encouraged to develop their skills and advance their careers in a supportive and inspiring environment.