Chanel Retail Talent Coordinator

Mexico City • Mexico

Thursday, May 15, 2025

Chanel, a revered name in luxury fashion, operates under the esteemed umbrella of the global luxury conglomerate, known for its commitment to excellence and innovation. As an employer, Chanel offers a dynamic environment where creativity and craftsmanship are celebrated, fostering a culture of elegance and sophistication.

1. Lead the comprehensive management of retail operational talent at sales points, ensuring effective execution of recruitment, induction, performance tracking, and offboarding processes.
2. Collaborate closely with Commercial, Human Resources, and Payroll teams to ensure a seamless and consistent employee experience aligned with organizational culture and strategic goals.
3. Implement best practices in personnel management and ensure compliance with key administrative processes.
4. Strengthen workplace climate through recognition initiatives and continuous support for operational staff.
5. Monitor field talent performance indicators and propose continuous improvement actions to drive individual and collective development.
6. Manage recruitment for vacant positions and oversee onboarding processes for new employees.
7. Ensure complete coverage by zone and point of sale, and develop KPIs to create talent acquisition improvement strategies.
8. Handle personnel administration, including maintaining digital records, resolving inquiries, and managing absences in collaboration with zone supervisors.
9. Oversee resignation processes and severance information, including conducting and safeguarding exit surveys.
10. Administer leaves, permissions, vacations, and time payments, and calculate variable pay, bonuses, and brand incentives.
11. Disseminate commercial goals, quotas, and timelines to personnel.
12. Register and track personnel changes in the Workday HR platform, managing vacations and absences within the system.
13. Monitor sales results and KPIs to generate improvement strategies and implement recognition initiatives.
14. Coordinate the distribution of uniforms and seasonal campaign gifts, and support operational onboarding with physical deliverables.

1. Bachelor's degree in Administration, Psychology, Human Resources, or a related field.

1. Advanced proficiency in Excel.
2. Familiarity with HR platforms, preferably Workday.
3. Effective communication and internal customer service skills.
4. Analytical thinking, organizational skills, leadership, empathy, and initiative.

A minimum of 2 years in similar roles, preferably within retail, trade marketing, or mass consumption sectors, managing large teams.

Bachelor's degree in Administration, Psychology, Human Resources, or related field.

Chanel offers a comprehensive benefits package, including competitive compensation, opportunities for professional growth, and a supportive work environment that values employee well-being and development.

Chanel fosters a workplace culture that emphasizes creativity, innovation, and collaboration. Employees are encouraged to express their individuality while contributing to the brand's legacy of luxury and excellence. The company values diversity and inclusion, creating an environment where all voices are heard and respected.