Chanel Retail Sales Manager

Chanel is an iconic French Maison renowned for haute couture, ready‑to‑wear, leather goods, fragrances and beauty. As a privately held luxury group, the brand combines deep respect for artisanal craft with global retail operations and a strong emphasis on client service, heritage and brand stewardship.

1. Lead daily boutique operations within the Galeries Lafayette Haussmann concession, ensuring excellence in customer experience and adherence to Chanel standards.
2. Drive and exceed sales targets through proactive clienteling, VIP management and tailored sales strategies.
3. Recruit, coach and develop a high‑performing sales team; conduct regular performance reviews and training to reinforce product knowledge and service rituals.
4. Implement visual merchandising and presentation directives to maintain brand image and optimise floor layout for conversion.
5. Manage inventory control, stock replenishment and loss‑prevention procedures in coordination with store and regional teams.
6. Prepare and deliver accurate sales reporting, forecasts and operational KPIs to regional management.
7. Coordinate in‑store events, launches and VIP appointments, liaising with Galeries Lafayette and Chanel corporate teams as required.
8. Ensure full compliance with company policies, legal regulations and health & safety standards.

1. Proven track record in luxury retail sales management, preferably within fashion, leather goods or beauty.
2. Demonstrated ability to lead, motivate and develop teams in a high‑volume, service‑driven environment.
3. Strong commercial acumen with experience in sales forecasting, KPI management and business planning.
4. Excellent clienteling skills, including experience with VIP relationship management and private appointments.
5. Fluent French and professional working proficiency in English.
6. High standards of personal presentation and service, with an impeccable understanding of luxury brand rituals.

1. Clienteling
2. Visual merchandising
3. Team leadership
4. Sales forecasting
5. KPI management
6. Inventory control
7. VIP relationship management
8. Event coordination

Minimum 3 years' experience in a managerial or supervisory sales role within luxury retail, ideally with exposure to department store concessions or high‑traffic flagship environments.

Secondary education required; tertiary qualification in business, retail management, luxury brand management or equivalent preferred.

Chanel fosters a culture of meticulous craftsmanship, discretion and elevated client service, where heritage and innovation coexist. The workplace values rigorous training, internal development and a collective commitment to preserving the Maison’s standards across all customer touchpoints.