Chanel Retail Sales Assistant (Apprenticeship) — Fragrances & Beauty

Chanel is an independent, family‑owned French luxury house renowned for haute couture, ready‑to‑wear, leather goods, watches and beauty. The company maintains a rigorous commitment to craftsmanship, brand heritage and exceptional client experience across global boutiques, and invests in training and career pathways for boutique and beauty professionals.

1. Deliver attentive, brand‑aligned customer service and personalised selling to staff and invited clients in the internal boutique.
2. Operate the point‑of‑sale system accurately, manage cash and process transactions in compliance with Chanel procedures.
3. Maintain and present merchandise to Chanel visual standards through merchandising, replenishment and window/shop display upkeep.
4. Receive, unpack and control stock; support inventory counts, returns and sample management.
5. Support back‑office and administrative tasks related to sales reports, client records and appointment coordination.
6. Ensure product knowledge for fragrances and cosmetics and communicate benefits and usage with confidence.
7. Adhere to brand hygiene, merchandising and health & safety standards; participate in in‑store training and team briefings.

1. Eligible for an alternance (work‑study) contract and currently enrolled in a vocational programme in retail, commerce, cosmetics or a related discipline (BTS, Bachelor or equivalent).
2. Strong interpersonal skills with a polished, client‑focused demeanour and professional presentation.
3. High motivation to learn luxury retail standards and Chanel product knowledge.
4. Flexible availability including some weekends and peak retail periods; reliable punctuality.
5. Right to work in France for the duration of the apprenticeship.

1. Customer service and personalised selling
2. Product knowledge — fragrances and cosmetics
3. Point‑of‑sale (POS) operation and cash handling
4. Merchandising and visual presentation
5. Inventory control and stock receiving
6. Team collaboration and communication
7. Attention to detail and adherence to brand standards

No prior professional experience is strictly required; any previous retail or beauty counter experience will be considered an advantage.

Enrolled in a vocational programme in retail, commerce, cosmetics or a related field (BTS, Bachelor or equivalent) qualifying for alternance.

Chanel fosters a high‑standard, craftsmanship‑driven workplace where elegance, discretion and excellence in client service are paramount. Boutique teams operate in a collaborative, instructive environment with structured training to develop expertise in luxury beauty retail.