Chanel Retail Operations Specialist

Chanel is an independent, privately held French maison synonymous with haute couture, ready-to-wear, leather goods, accessories and beauty. Renowned for craftsmanship, creative leadership and exacting standards, Chanel operates a global network of boutiques and ateliers that balance Parisian heritage with contemporary retail excellence.

1. Ensure boutique operational excellence by enforcing Chanel standards for presentation, cleanliness, and client experience across all touchpoints.
2. Manage inventory lifecycle: receiving, stock control, cycle counts, discrepancy investigation and coordination with logistics/warehouse teams.
3. Oversee point-of-sale, cash handling and reconciliation procedures to guarantee compliance and minimise shrinkage.
4. Coordinate merchandising and visual-set implementations in collaboration with the visual team to uphold seasonal guidelines and local adaptations.
5. Prepare and analyse daily/weekly operational KPIs and reports; propose actions to improve sales productivity, stock turnover and store efficiency.
6. Support staffing logistics including scheduling, timekeeping oversight and on-boarding for operational processes and systems.
7. Act as liaison between store management, regional operations and corporate functions (logistics, loss prevention, IT) to resolve operational issues promptly.
8. Drive compliance with internal policies, local regulations and luxury retail security protocols, including loss-prevention measures.

1. Demonstrable experience in retail operations within the luxury or premium fashion sector.
2. Strong organisational aptitude with proven ability to manage inventory processes and operational workflows.
3. Excellent interpersonal skills with the capacity to coordinate cross-functional stakeholders and frontline teams.
4. High level of integrity and attention to detail in cash handling, reconciliation and compliance.
5. Proficiency in English; Swedish language skills highly desirable for effective local stakeholder engagement.

1. Inventory management
2. Retail POS systems
3. Microsoft Excel
4. Visual merchandising standards
5. Loss prevention and compliance
6. KPI analysis and operational reporting
7. Clienteling and frontline retail protocols

Typically 3–5 years of progressive experience in retail operations or store management, preferably within a luxury or premium fashion environment. Prior exposure to multi-location coordination, stock control and operational reporting is expected.

Vocational diploma in retail management, business or a related field; secondary education with significant retail operations experience will be considered. Bachelor's degree in business or retail management is an advantage.

Chanel fosters a culture that values craftsmanship, discretion and refinement. Employees operate in an environment that prizes creativity and operational rigor, with a strong emphasis on client service excellence and professional development within a highly curated retail setting.