Chanel Retail Operations & Client Development Intern

Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. The brand is celebrated for artisanal craftsmanship, exacting quality standards and a storied heritage; as an employer it emphasizes discretion, creative excellence and rigorous client service across its global boutiques.

1. Support daily boutique operations including opening/closing procedures, floor readiness and stock replenishment to ensure impeccable presentation.
2. Assist the sales team with clienteling activities: manage appointment scheduling, welcome clients, and ensure continuity of service throughout the client journey.
3. Maintain and update client records and activity in the CRM; prepare client lists and follow-up communications under the guidance of the Client Development team.
4. Process transactions and support the point-of-sale workflow, liaising with back-office teams for invoicing and returns.
5. Contribute to merchandising and visual standards, help implement in-store displays, and assist during product launches and client events.
6. Prepare succinct reports and briefs for senior boutique managers and Client Development, and support ad hoc projects to grow local client engagement.

1. Currently enrolled in a university-level programme in fashion, business, luxury management, marketing or a related discipline.
2. Available to begin the internship in August 2026 and to comply with the internship duration required by the academic programme.
3. Excellent interpersonal skills with a professional demeanour, cultural sensitivity and a client-first mindset.
4. High degree of discretion and confidentiality when handling client information.
5. Fluent written and spoken communication; strong organizational skills and meticulous attention to detail.

1. Clienteling
2. CRM
3. Microsoft Excel
4. Microsoft Outlook
5. Point-of-sale (POS) systems

Previous customer-facing experience or prior internships in luxury retail or premium service environments is preferred; demonstrable exposure to boutique operations, merchandising or client relations is advantageous.

Enrolment in a relevant undergraduate or postgraduate programme (fashion, business, marketing, luxury management) is required.

Chanel fosters a culture of craftsmanship, refinement and exacting standards where attention to detail and client discretion are paramount. The workplace combines heritage savoir-faire with a modern, international retail environment and a strong emphasis on team collaboration and professional development.