Chanel Retail Manager

Mexico City • Mexico

Tuesday, March 11, 2025

Chanel, a distinguished name in the luxury fashion and beauty industry, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers a dynamic and sophisticated work environment where creativity and excellence are at the forefront. The brand is committed to fostering a culture of inclusivity and professional growth, providing its employees with opportunities to excel in their careers while contributing to the brand's legacy of luxury and style.

1. Lead and execute sales strategies across multiple retail locations to enhance sell-out performance and customer experience.
2. Optimize resource allocation and manage client and distributor negotiations.
3. Oversee the implementation of commercial and marketing initiatives to ensure sustainable long-term growth.
4. Recruit, evaluate, and develop high-performing teams, including Supervisors and Beauty Advisors, with HR support.
5. Monitor commission calculations, product launches, and reimbursements.
6. Promote professional growth through coaching, mentoring, and personalized development plans.
7. Coordinate and motivate retail teams, including Counter Managers, Fragrance Specialists, and Beauty Advisors.
8. Supervise field team activities, ensuring timely reporting and follow-up.
9. Provide actionable insights based on data analysis to improve sell-out performance and operational efficiency.
10. Act as a liaison between local operations and regional management to ensure seamless strategy execution.
11. Manage marketing tools and create point-of-sale actions in collaboration with internal teams and key retailers.
12. Design and execute promotional plans aligned with brand guidelines and distributor agreements.
13. Ensure brand image compliance with quality and presentation standards.
14. Develop and implement promotional strategies with retailers and distributors.
15. Organize training programs, promotional events, and makeup artist visits to enhance team engagement and customer experience.
16. Coordinate with the training team to ensure product knowledge for Beauty Advisors and field staff.
17. Ensure effective application of visual merchandising plans, maintaining established standards.
18. Supervise trade marketing plans and display installations.
19. Ensure net and wholesale sales figures meet or exceed budgeted targets.
20. Monitor customer orders, inventory turnover, and stock levels to prevent shortages or overstock.
21. Negotiate commercial terms with clients, including margins, returns, refunds, and key space allocations.
22. Develop alternative sales strategies to address and mitigate unexpected market trends.
23. Approve and manage store openings/closures to ensure brand image standards and optimize profitability.
24. Prepare and analyze annual forecasts for products and promotional materials.
25. Supervise and coordinate purchase orders with clients and Brand Managers.
26. Implement and oversee commercial activations and key events, such as Beauty Schools and Make-Up Artist visits.
27. Continuously monitor the local market, competition, and opportunities.

1. Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or related fields.
2. Over 5 years in regional management roles, preferably in luxury or beauty sectors.
3. 3+ years in sales and retail management roles, preferably in luxury and/or beauty industry.
4. Fluency in English and Spanish.

1. Exceptional negotiation and conflict resolution skills with diverse stakeholders.
2. Strategic thinker with strong analytical and results-oriented capabilities.
3. Advanced proficiency in data-driven decision-making and digital tools.
4. Proven leadership skills with a focus on team empowerment, coaching, and multicultural collaboration.
5. Strong organizational skills and ability to prioritize tasks in a dynamic environment.
6. Proficiency in MS Office Suite, with advanced skills in Excel and PowerPoint.
7. Knowledge of digital trends and media management.

Over 5 years in regional management roles, preferably in luxury or beauty sectors, and 3+ years in sales and retail management roles within the luxury and/or beauty industry.

Bachelor's degree in Business Administration, Marketing, Industrial Engineering, or related fields.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Chanel fosters a culture of innovation, creativity, and excellence. The company values diversity and inclusion, encouraging employees to bring their unique perspectives to the table. With a commitment to professional development, Chanel provides ample opportunities for career advancement and personal growth within a supportive and dynamic environment.