Chanel Retail Learning and Development Partner

Chanel, a renowned leader in the luxury fashion industry, is part of a prestigious conglomerate known for its commitment to excellence and innovation. As an employer, Chanel offers a dynamic and inspiring work environment where creativity and professionalism are highly valued. The brand is dedicated to fostering talent and providing opportunities for career growth within the luxury sector.

1. Customize, deliver, and follow up on learning paths for retail teams.
2. Observe client-staff interactions to identify learning and development gaps.
3. Recommend and implement action plans and coaching strategies for boutique staff.
4. Conduct in-boutique learning sessions on products, services, and strategies.
5. Provide real-time feedback to Fashion Advisors and Jewelry Advisors based on observations.
6. Engage in regular coaching conversations to support staff development and performance.
7. Collaborate with HR, Retail Managers, and Head of Boutique to strategize people development plans.
8. Participate in performance reviews and promotion discussions.
9. Offer customized onboarding experiences for new hires.
10. Partner with stakeholders to curate training content and delivery methods.
11. Track learning and coaching effectiveness using defined KPIs.

1. Bachelor's degree
2. At least three years of retail or retail management experience with a client-centric mindset
3. Experience in the luxury goods industry and coaching/training is a plus

1. Strong passion for people development and client service excellence
2. Ability to create personalized learning paths for employees
3. Open-mindedness and adaptability
4. Excellent presentation and communication skills
5. Energetic with strong interpersonal skills
6. Strong planning and organizational skills
7. Client-centric mindset
8. Ability to work independently with minimal supervision
9. Assertiveness when required
10. Ability to work at the point of sale and retail hours

At least three years of experience in retail or retail management, preferably within the luxury sector, with a focus on client-centric practices.

Bachelor's degree

Chanel offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Chanel fosters a culture of innovation, creativity, and excellence. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives and talents to the workplace. Chanel is committed to providing a supportive environment where employees can thrive and contribute to the brand's legacy.