Chanel Retail Education Project Assistant — Skincare Services

Chanel is an independent, privately held luxury house recognized for its heritage in couture, fragrances and beauty. The company maintains a rigorous standard of craftsmanship and aesthetic excellence across fashion and beauty divisions, and invests in training and talent development to preserve its brand values and client experience.

1. Support the Retail Education Project Manager in the design, preparation and rollout of training programmes for skincare services across Chanel boutiques and counters.
2. Draft and update training materials, service protocols, presentation decks and job aids tailored to retail teams and trainer use.
3. Coordinate logistics: training calendars, session bookings, trainer assignments, sample kits and venue setup for in-store and central trainings.
4. Liaise with Parfums & Beauté stakeholders (retail operations, boutique managers, trainers and external partners) to ensure alignment and timely execution.
5. Collect and analyse feedback from trainees and trainers, produce post-training reports and track key learning KPIs to inform continuous improvement.
6. Assist with pilot programmes and local roll-outs when launching new skincare services or treatment protocols.

1. Enrolled in an accredited alternance/apprenticeship or higher-education programme in marketing, luxury management, cosmetology, business or a related discipline.
2. Strong organisational skills with demonstrated ability to manage concurrent tasks and tight timelines.
3. Excellent verbal and written communication; confident presenter for internal stakeholders and boutique teams.
4. Professional demeanour, client-service orientation and discretion appropriate to a luxury retail environment.

1. Project coordination
2. Training programme development
3. Stakeholder management
4. Microsoft PowerPoint
5. Microsoft Excel
6. Learning Management System (LMS) — familiarity preferred
7. Reporting and basic data analysis

Prior internship or practical experience in retail, cosmetics, beauty services or a training environment is preferred; experience coordinating trainings, events or in-store activations is an advantage.

Currently enrolled in a Bachelor's or Master's programme appropriate to the role (marketing, luxury management, cosmetics science, business or equivalent) and eligible for an alternance/apprenticeship contract.

Chanel fosters a culture of artistic rigour and refined client service, pairing creative excellence with meticulous operational standards. The work environment rewards collaborative problem-solving, attention to detail and commitment to preserving the brand’s heritage and high-touch retail experience.