Chanel Retail Development Manager

London • UK

Tuesday, December 9, 2025

Chanel, a distinguished name in luxury fashion, operates as an independent entity renowned for fostering creativity and nurturing human potential. As part of its commitment to excellence, Chanel is dedicated to making a positive impact globally. The brand is synonymous with elegance and innovation, offering exceptional fragrance, makeup, and skincare products. Chanel's parent company, a leader in the luxury sector, supports the brand's mission to empower individuals and celebrate uniqueness.

1. Oversee retail operations across London, focusing on flagship locations such as Harrods, Selfridges, and standalone boutiques.
2. Identify and develop business opportunities to expand Chanel's market presence.
3. Collaborate with Business and Account Managers to implement brand priorities and maintain Chanel's image standards.
4. Drive retail sales and protect brand equity through strategic partnerships with Fragrance & Beauty departments.
5. Recruit, coach, and develop in-store teams to enhance performance and career growth.
6. Conduct regular performance reviews focusing on KPIs, sales targets, and service achievements.
7. Foster strong professional relationships with store managers, sales managers, buyers, and key decision-makers.
8. Create and execute sales strategies, analyzing data to meet sales targets by area and location.
9. Serve as a brand ambassador and ensure exceptional customer experiences.

1. Proven track record in driving regional sales teams to achieve targets.
2. Experience in the fragrance and beauty marketplace.
3. Strong organizational skills and ability to meet commercial and service-driven targets.
4. Full, clean driving license.

1. Advanced proficiency in MS Office, particularly Excel, PowerPoint, and Teams.
2. Excellent influencing and negotiation skills.
3. Ability to make independent business decisions.
4. Strong people management and coaching abilities.
5. Operational excellence and business development acumen.

Proven experience in managing regional sales teams within the luxury fragrance and beauty industry.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives, including private medical insurance, pension plans, life assurance, retail discounts, and mental wellbeing support. Additional perks include arts and culture ticket discounts, Chanel product discounts, and employee recognition programs.

Chanel is committed to fostering an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.