Chanel Quality Control and After Sales Services Senior Executive

Taipei City • Taiwan

Monday, September 8, 2025

Chanel, a paragon of luxury and elegance, is a globally renowned fashion house that epitomizes timeless style and sophistication. As part of the illustrious portfolio of the private company Chanel S.A., the brand is celebrated for its haute couture, ready-to-wear collections, and exquisite accessories. Chanel is committed to fostering a dynamic work environment that encourages creativity, innovation, and excellence, making it an employer of choice for those passionate about the luxury fashion industry.

1. Oversee local country quality standards and results for core and high-end watches and jewelry, including import, export, routing, and repair claims.
2. Arbitrate quality issues within the country, liaising with regional or global offices as necessary.
3. Provide boutique support and training on quality-related issues.
4. Represent the country within the worldwide Chanel quality organization.
5. Prepare quality reports and analyses, and communicate quality alerts and announcements to stakeholders.
6. Coordinate the process and communication for core and high-end jewelry repairs, whether handled locally or globally, in-house or by external workshops.
7. Support boutiques with after-sales service training and issues.
8. Manage spare parts and control inventory measures.
9. Oversee procedures, processes, and data related to POS, CASS, AX, WMS, or any new systems.

1. Proven experience in quality control and after-sales services within the luxury fashion or jewelry industry.
2. Strong understanding of quality standards and repair processes for high-end products.
3. Ability to communicate effectively with stakeholders at all levels.

1. Exceptional analytical and problem-solving skills.
2. Strong organizational and project management abilities.
3. Proficiency in relevant systems and software for quality and inventory management.
4. Excellent communication and interpersonal skills.

A minimum of 5 years of experience in quality control and after-sales services within the luxury fashion or jewelry industry is required.

Bachelor's degree in Business Administration, Quality Management, or a related field.

Chanel offers a comprehensive benefits package, including health insurance, retirement plans, and exclusive employee discounts on luxury products.

Chanel fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication. The work environment is dynamic and collaborative, promoting personal and professional growth.