Chanel Product Service Agent

Chanel, a prestigious name in luxury fashion, is renowned for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a dynamic work environment where creativity and excellence are at the forefront. The company values its employees and provides opportunities for growth and development within the luxury fashion industry.

1. Conduct product expertise to ensure authenticity and perform a comprehensive diagnostic in accordance with company procedures.
2. Serve as the primary liaison with boutiques to ensure seamless communication and information flow.
3. Collaborate with partner services to guarantee optimal cooperation and follow-up on repair processes.
4. Perform pre-dispatch control checks before products are returned to boutiques.
5. Verify repair information in the ERP system and communicate with boutiques for clarification if needed.
6. Diagnose quality defects and assess repair feasibility in collaboration with artisans.
7. Dispatch products to the appropriate repair flow, adhering to internal procedures.
8. Identify and liaise with external partners for repairs not feasible in-house.
9. Manage and track orders for necessary components and accessories in the ERP system.
10. Maintain internal stock of spare parts in accordance with established procedures.
11. Ensure constant communication with boutiques regarding repair status, timelines, and feasibility.
12. Handle information requests received via ERP, email, or phone.
13. Participate in cross-functional workshops to enhance collaboration.
14. Ensure all requested repair services align with the initial diagnosis.
15. Monitor spare parts consumption to maintain accurate stock levels.

1. Strong product sensitivity in leather goods, costume jewelry, and footwear.
2. Ability to adhere to deadlines and procedures with precision and organization.
3. Excellent interpersonal skills and customer service orientation.
4. Proficiency in English.

1. Product expertise and diagnostic skills.
2. Strong organizational and analytical capabilities.
3. Effective communication and collaboration skills.
4. Proficiency in ERP systems and other relevant software.

Experience in product expertise and repair processes within the luxury fashion industry is preferred.

Training will be provided internally.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Chanel fosters a culture of excellence and innovation, encouraging employees to contribute to the brand's legacy of luxury and sophistication. The company values teamwork, respect, and a commitment to quality, creating a collaborative and inspiring workplace.