Chanel Phones and Cashier Support Specialist

North York • Canada

Thursday, October 2, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global conglomerate, Chanel offers a dynamic and inclusive work environment that fosters personal and professional growth. The brand is committed to excellence and is dedicated to providing exceptional service and quality to its clientele.

1. Provide exemplary customer service over the phone, ensuring professional and courteous communication.
2. Accurately document and relay messages to Fashion Advisors in a timely manner.
3. Establish and maintain strong client relationships by responding promptly and appropriately to inquiries.
4. Assist with cashier duties, ensuring precise transaction processing.
5. Prepare and stock Cash and Wrap stations as required.
6. Assist with packaging and gift wrapping of parcels.
7. Maintain high standards of customer service for colleagues and clients, including prompt response to requests from Clients, Boutique Management, and Head Office.
8. Communicate effectively with colleagues and management across various departments and boutiques.
9. Uphold confidentiality of the company's commercial activities and internal affairs.

1. 1-3 years of successful experience in customer service, preferably in retail operations or phone customer service.
2. Excellent verbal and written communication skills.
3. Ability to multitask effectively.
4. Strong organizational and follow-up skills.
5. Proven ability to thrive in a fast-paced environment.
6. Willingness to work retail business hours, including weekends and flexible hours as needed.
7. Comfortable collaborating with different departments and teams.
8. Fluent in English; proficiency in French is an asset.

1. Exceptional communication skills.
2. Strong organizational abilities.
3. Proficiency in multitasking.
4. Ability to work under pressure.
5. Team collaboration skills.

1-3 years in customer service, with a focus on retail operations or phone customer service.

The role offers the opportunity to work with a creative and passionate brand, contributing to the back-of-house operations in a supportive environment.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The company values diversity and encourages applications from individuals who can bring unique perspectives and experiences to the team.