Chanel People Solutions and Operations Executive

Chanel is an independent, family-owned luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand combines heritage craftsmanship with contemporary creativity and operates globally across retail, manufacturing and corporate functions. As an employer, Chanel emphasizes meticulous quality, discreet professionalism and a commitment to nurturing creative and technical talent.

1. Own day-to-day HR operations across the employee lifecycle for the Bangkok organisation, ensuring timely and compliant HR service delivery.
2. Administer and optimise people processes, workflows and HR documentation to improve efficiency and employee experience.
3. Serve as primary liaison with payroll, benefits vendors and regional HR teams to ensure accurate and timely execution of pay, leave and statutory obligations.
4. Support HRIS administration and data integrity, including user access, master data updates and periodic reconciliations.
5. Produce regular people operations reports and metrics to inform local and regional decision-making.
6. Partner with business stakeholders and HR colleagues to deliver operational aspects of local HR projects, policy rollouts and change initiatives.
7. Ensure compliance with local labour law and internal HR policies, managing audits and ad-hoc regulatory requests.
8. Provide high-quality employee support for enquiries, case management and sensitive HR matters while maintaining strict confidentiality.

1. Bachelor’s degree in Human Resources, Business Administration or related discipline.
2. Professional HR qualification (e.g., CIPD, PHR) or relevant training is desirable.
3. Solid understanding of Thai labour law and statutory HR requirements.
4. Demonstrable ability to maintain confidentiality and exercise sound judgement on employee relations matters.
5. Strong organisational skills with attention to detail and a process‑oriented mindset.

1. HR operations
2. HRIS administration
3. Payroll coordination
4. People data analysis and reporting
5. Stakeholder management
6. Project management
7. Process improvement
8. Compliance with local labour legislation
9. Confidential case handling
10. Advanced Excel and data hygiene practices

Typically 3–5 years of progressive experience in HR operations, HR administration or people services; experience within luxury retail, consumer goods or a complex matrix organisation is strongly preferred.

Bachelor’s degree in Human Resources, Business Administration, or related field; professional HR certification advantageous.

Chanel fosters a culture of exacting craftsmanship, discretion and creative excellence. Employees are expected to combine professional rigor with a collaborative mindset; the workplace values development, attention to detail and a high standard of client‑centric service.