Chanel Operations Manager

London • UK

Monday, November 3, 2025

Chanel, a beacon of luxury and sophistication, is renowned for its commitment to delivering unparalleled experiences across all client touchpoints. As part of the prestigious fashion conglomerate, Chanel offers a dynamic and innovative work environment where employees are empowered to contribute to the brand's legacy of excellence. The company is dedicated to fostering a culture of inclusivity and sustainability, aligning with its mission to leave a positive impact on both people and the planet.

1. Oversee and manage the Heart of House operations to ensure maximum productivity of the boutique.
2. Utilize IT tools such as Y2, RFID, SAP, Workday, and Microsoft Office to manage all facets of boutique operations, including stock management and grey market activity.
3. Administer HR tools and processes, including rotas, onboarding, and payroll, to enhance employee experience.
4. Coordinate with the Maintenance Team to resolve any maintenance issues, ensuring a flawless boutique environment.
5. Collaborate with the Security Team to maintain a safe and welcoming environment for clients and employees.
6. Ensure the provision of necessary resources such as stationery, refreshments, and uniforms to support daily operations.

1. Proven track record in delivering operational excellence in a large, fast-paced luxury environment.
2. Exceptional listening and communication skills to foster a supportive and successful team environment.
3. Demonstrated ability to support and develop team members, enhancing their employability and value to the brand.
4. Strong leadership and people management skills to achieve goals through a diverse team.

1. Proficiency in IT tools such as Y2, RFID, SAP, Workday, and Microsoft Office.
2. Strong organizational and problem-solving skills.
3. Excellent communication and interpersonal skills.
4. Ability to work collaboratively in a fast-paced environment.

Experience in a similar role within a luxury retail environment is essential.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, and exclusive Chanel product discounts. Benefits are eligibility dependent and subject to change.

Chanel is dedicated to creating an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.