Chanel Operations Assistant

Toronto • Canada

Monday, November 3, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of Chanel's global presence, Chanel Canada ULC offers a dynamic and inclusive work environment that fosters personal growth and professional development. Employees are encouraged to contribute to the brand's legacy of excellence and creativity.

1. Assist the Operations Manager in clerical and administrative tasks to ensure seamless operations.
2. Maintain strong client relationships by addressing inquiries via telephone and email.
3. Support the sales floor, including client welcoming, wrapping, and repair intake.
4. Manage inventory processes, including RFID, cycle counts, and year-end inventory.
5. Ensure compliance with Chanel's Standard Operating Procedures.
6. Reconcile and balance daily invoices and manage boutique supplies.
7. Facilitate inter-boutique transfers and manage boutique invoices.
8. Support the Heart of House team in achieving operational objectives.
9. Participate in professional development and change management initiatives.

1. Minimum 3-5 years of experience in retail operations or stock management.
2. Strong knowledge of shipping and receiving processes.
3. Fluent in English; proficiency in French is advantageous.

1. Customer service excellence
2. Detail-oriented with strong organizational skills
3. Effective verbal and written communication
4. Ability to collaborate across departments
5. Physical ability to lift 15-20 lbs

A minimum of 3-5 years in retail operations or stock management is required.

Chanel provides comprehensive benefits including private medical and dental insurance, long-term disability coverage, life insurance, and a robust pension plan. Employees enjoy generous vacation days, sick leave, and a global parental leave policy. Additional support includes an Employee Assistance Program offering counseling, legal support, and wellness services.

Chanel is committed to fostering an inclusive culture that values diversity and encourages personal and professional growth. The company promotes a collaborative and fast-paced work environment where employees can make meaningful contributions to the brand's success.