Chanel Operations Assistant

Montreal • Canada

Friday, December 19, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of the global fashion conglomerate, Chanel offers a dynamic and inspiring work environment that fosters creativity and excellence. The brand is committed to providing a supportive atmosphere that encourages personal and professional growth, ensuring that employees are empowered to deliver exceptional service and contribute to the brand's legacy of luxury.

1. Assist the Operations Manager in clerical and administrative tasks to ensure efficient boutique operations.
2. Maintain strong client relationships by addressing inquiries via telephone and email.
3. Support the sales floor, welcome clients, and manage repair intake and new collection presentations.
4. Oversee inventory management, including RFID, cycle counts, and year-end inventory processes.
5. Ensure compliance with Chanel Standard Operating Procedures and maintain inventory integrity.
6. Manage all incoming and outgoing merchandise within 24 hours.
7. Reconcile and balance daily invoices and maintain document retention as per guidelines.
8. Respond to inter-boutique transfer requests promptly and manage boutique invoices.
9. Support the ordering and organization of staff uniforms and boutique supplies.
10. Coach and support the Heart of House team to achieve operational goals.
11. Participate in professional development activities and champion change management.

1. Minimum of 3-5 years in retail operations or stock management.

1. Strong knowledge of shipping and receiving processes.
2. Customer service orientation.
3. Detail-oriented with excellent organizational skills.
4. Proficient verbal and written communication skills.
5. Ability to collaborate with various departments and teams.
6. Physical ability to lift approximately 15-20 lbs.

A minimum of 3-5 years in retail operations and/or stock management is required.

Chanel offers a comprehensive benefits package including private medical and dental insurance, long-term disability coverage, life insurance, and a strong company pension plan. Employees enjoy generous vacation days, sick leave, and a robust global parental leave policy. An Employee Assistance Program provides 24/7 access to resources, including counseling and wellness services.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel is committed to fair and accessible employment practices, offering accommodations for candidates with disabilities throughout the recruitment process.