Chanel Omnichannel Retail Systems Planner

Tokyo • Japan

Tuesday, August 26, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of its global transformation initiative, Chanel is committed to enhancing client experiences through cutting-edge technology and scalable solutions. The company values creativity, human potential, and a positive impact on the world, fostering a culture where people are at the core of decision-making and organizational leadership.

1. Collaborate with local, regional, and global stakeholders to define and align functional requirements for the new POS system across Fashion, Fragrance & Beauty, and Watch & Fine Jewelry divisions.
2. Conduct in-depth analysis of POS needs for each division to assess operational impacts and adaptations required for the new system.
3. Ensure clear communication and adherence to project timelines and delivery deadlines.
4. Facilitate project progress by identifying gaps and issues, coordinating with IT and other stakeholders to develop solutions.
5. Regularly update project stakeholders and leadership on project status.
6. Prepare business divisions for the transition to the new POS solution through comprehensive training.

1. Experience in consulting on retail system re-platform projects.
2. Knowledge of retail systems architecture.
3. Experience working with global luxury brands.

1. Excellent communication skills with both technical and non-technical stakeholders.
2. Ability to summarize complex issues and interact with top management.
3. Strategic thinking and problem-solving capabilities.
4. Independent information-seeking and fast learning ability.
5. Fluency in English and Japanese.

Prior experience in consulting on retail system re-platform projects and working with global luxury brands is required.

Chanel offers a dynamic work environment that values creativity and human potential, providing opportunities for career development and personal growth.

Chanel fosters a culture of collaboration and inclusion, emphasizing the importance of considering employees as individuals. The company is dedicated to active development, mutual responsibility, and long-term business and brand values that drive passion and engagement.