Chanel Manager of Fragrance & Beauty Services and Supply Chain

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovation. As a part of this iconic brand, employees are immersed in a culture that values creativity and excellence. Chanel is a subsidiary of the larger global conglomerate, which offers a wealth of resources and opportunities for professional growth.

1. Strategic and operational leadership of Services and Supply Chain for the German Fragrance & Beauty market.
2. Team management and realignment.
3. Ensuring excellent customer service through process optimization and digitalization across all workflows.
4. Initiating and leading projects focused on data automation, including the implementation of AI-driven tools.
5. Introducing and monitoring KPIs to ensure efficiency improvements in service quality and delivery performance.
6. Establishing a seamless information flow within the team by standardizing touchpoints with other departments such as Sales, Field Service, Marketing, Merchandising, IT, and Finance.
7. Managing and optimizing communication with all external interfaces, including trading partners, freight forwarders, and warehouse service providers.
8. Close collaboration with the headquarters in Paris.
9. Ensuring compliance with all legal and internal company guidelines.

1. Completed studies in Business Administration, Logistics, Supply Chain Management, or equivalent education or professional experience.
2. Several years of leadership experience in Customer Service/Supply Chain, ideally in an international environment.

1. Independent, structured, and solution-oriented working style.
2. Proficient in handling complex data structures and digital tools (Excel, Power Query, BI, Power Automate, ERP systems).
3. Experience in process optimization and change management, especially in the introduction of new digital solutions.
4. Excellent German and English language skills.

Several years of leadership experience in Customer Service/Supply Chain, ideally in an international environment.

Completed studies in Business Administration, Logistics, Supply Chain Management, or equivalent education or professional experience.

The position offers a cohesive team environment and an inspiring corporate culture. Located in the central Hamburg HafenCity, the office provides extensive digital tools and the option for remote work. Employees have access to individual development opportunities and training, wellbeing offerings such as lunch subsidies, language learning, or sports programs, exclusive discounts on Chanel fashion and beauty products, six weeks of vacation plus a wellbeing day, and two days for social volunteering.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing the diversity, complementarity, and effectiveness of its teams. Chanel encourages applications from all backgrounds, appreciating the perspective, experience, and potential each candidate brings.