Chanel Manager, Education

Chanel is an iconic, independently owned global luxury house renowned for haute couture, ready-to-wear, leather goods and beauty. As an employer, the brand is distinguished by exacting standards of craftsmanship, discretion and elevated client service, offering employees exposure to a highly curated retail environment and rigorous professional development.

1. Design, implement and maintain a comprehensive in-store education curriculum covering product knowledge, service standards, clienteling and sales techniques.
2. Deliver interactive classroom and on-floor training sessions, product masterclasses and role-play coaching for client advisors and store teams.
3. Onboard new hires and certify proficiency through assessments and observed competencies; maintain training records and progress reports.
4. Coach store leadership and sales staff to translate learning into measurable sales performance and service KPIs.
5. Partner with regional and corporate Learning & Development to align local programming with global brand initiatives and product launches.
6. Develop training materials and visual aids (presentations, playbooks, e-learning assets) that reflect Chanel’s brand voice and luxury standards.
7. Analyze training effectiveness through performance metrics, feedback and mystery-shopping results; propose continuous improvement actions.
8. Manage the calendar of educational events and coordinate logistics for internal guest speakers, brand ambassadors and vendor-led sessions.

1. Proven ability to deliver adult learning and coaching in a retail environment, with a polished presentation style and strong facilitation skills.
2. Demonstrable leadership and interpersonal skills; capacity to inspire, influence and develop high-performing sales teams.
3. Deep understanding of luxury retail service standards, clienteling best practices and product storytelling.
4. Strong organizational skills with experience managing multiple programs and producing training collateral.
5. Capacity to work flexible hours, including retail peak times and weekend training sessions.

1. Instructional design and adult learning methodologies
2. Coaching and performance management
3. Clienteling and VIP service techniques
4. KPI tracking and training effectiveness evaluation
5. Microsoft PowerPoint
6. Microsoft Excel
7. Retail CRM / clienteling platforms

Typically requires 5+ years of retail experience in the luxury sector, including at least 2 years in a training, education or coaching capacity supporting boutique teams and store leadership.

Bachelor’s degree preferred (education, business, hospitality or related); equivalent professional experience in retail training accepted.

Chanel’s workplace culture emphasizes refinement, attention to detail and respect for heritage craftsmanship. Employees operate in a discreet, high-performance environment where mentorship, continuous learning and impeccable client service are central to daily life.