Chanel Learning Manager

Milan • Italy

Tuesday, January 27, 2026

Chanel, a paragon of luxury and elegance, is a globally renowned fashion house that epitomizes sophistication and timeless style. As part of the illustrious Chanel brand, the fashion division in Italy is committed to delivering unparalleled client experiences and fostering expertise in fashion. Chanel offers a dynamic and enriching environment where creativity and innovation are at the forefront, supported by the resources and prestige of a leading luxury conglomerate.

1. Coordinate and implement training programs within the boutique.
2. Prepare and conduct training sessions dedicated to collections and onboarding of new hires.
3. Adapt training content to meet the needs of boutiques based on feedback from managers and sales teams.
4. Collect feedback from the boutique and share insights with the Fashion Training Team in Italy.
5. Define a training plan for resources in collaboration with Sales Managers.
6. Organize and schedule a training calendar for each boutique.
7. Participate in the development of individual action plans to enhance customer experience in the boutique.
8. Ensure the development of strategic projects.
9. Conduct training sessions within the boutique and promote the use of digital tools for training.
10. Support boutique specialists in enriching and co-facilitating training sessions and morning briefings.
11. Organize the integration of new resources.
12. Monitor and support the team on the floor to ensure training effectiveness and organize individual coaching sessions.
13. Perform regular qualitative and quantitative reporting of activities at the boutique and Italian training team level, developing KPIs to measure the effectiveness of actions.
14. Coordinate the Trainer Ambassadors of the boutiques.
15. Participate in the Boutique Executive Committee, Fashion Training Team meetings, and Train the Trainer sessions on new training content.

1. Minimum of 5 years of experience in the luxury retail sector, preferably as a trainer.
2. Experience in coaching is preferred.

1. Excellent organizational skills.
2. Strong interpersonal skills.
3. Ability to combine operational work with strategic vision and a strong results orientation.
4. Natural leadership and strong listening skills.
5. Keen observation skills and attention to detail.
6. Excellent teamwork abilities.
7. Sensitivity to customer experience and a multicultural approach.
8. Proficiency in English and digital tools.

A minimum of 5 years in luxury retail, with a preference for experience in training roles.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a dynamic work environment that fosters creativity and innovation.

Chanel is synonymous with luxury and elegance, offering a workplace culture that values creativity, innovation, and excellence. The company fosters a collaborative environment where employees are encouraged to express their individuality and contribute to the brand's legacy of sophistication and style.